{"hotel_id":"01KTF2WPDX3JC8EKCSRZT7CV2H","page":"faqs","brand":{"hotel_id":"01KTF2WPDX3JC8EKCSRZT7CV2H","slug":"casadelarenta","display_name":"Casa de la Renta","legal_name":"Casa de la Renta LLC","primary_color":"#ee4300","secondary_color":"#fef8f8","accent_color":"#b9c3f5","color_extra":[{"key":"accent-2","hex":"#2b8d40","role":"custom","label":"Accent 2"},{"key":"primary-2","hex":"#e6dfd6","role":"custom","label":"Primary 2"},{"key":"supporting-core-tone","hex":"#2a160f","role":"custom","label":"Supporting Core Tone"},{"key":"secondary-2","hex":"#fbdeda","role":"custom","label":"Secondary 2"}],"color_weights":null,"font_heading":"casasol-regular-webfont","font_body":"Arimo-Regular","font_heading_faces":[{"url":"/cdn/01KTF2WPDX3JC8EKCSRZT7CV2H/01KVNSVR6RF0MBVFSD0TSXA7E2","weight":400,"style":"normal","variable":false,"weight_min":null,"weight_max":null,"label":"","enabled":true,"agent":true,"primary":false}],"font_body_faces":[{"url":"/cdn/01KTF2WPDX3JC8EKCSRZT7CV2H/01KVNSW0HRV3G6GF4FQJQ48PHC","weight":400,"style":"normal","variable":false,"weight_min":null,"weight_max":null,"label":"","enabled":true,"agent":true,"primary":false}],"font_heading_url":"/cdn/01KTF2WPDX3JC8EKCSRZT7CV2H/01KVNSVR6RF0MBVFSD0TSXA7E2","font_body_url":"/cdn/01KTF2WPDX3JC8EKCSRZT7CV2H/01KVNSW0HRV3G6GF4FQJQ48PHC","font_heading_variants":[],"font_body_variants":[],"font_heading_casing":"normal","font_body_casing":"normal","font_extra":[{"key":"accent","family":"ACCENTS - 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Walled City","logo":"/cdn/01KTF2WPDX3JC8EKCSRZT7CV2H/01KTHP3G182F1S8Z5JY35E9NXH.png","logo_dark":"/cdn/01KTF2WPDX3JC8EKCSRZT7CV2H/01KVVRH440HBY39JWXHE6QPNRD.png","show_logo":true,"contact":{"phone":null,"email":"renta@ancala.co","address":"Carrera 5, Cartagena, Bolívar, 130013"},"nav":[{"name":"about","label":"About","href":"/about","count":null,"children":[]},{"name":"rooms","label":"The House","href":"/rooms","count":1,"children":[]},{"name":"experience","label":"The City","href":"/experience","count":null,"children":[]},{"name":"faqs","label":"FAQs","href":"/faqs","count":1,"children":[]},{"name":"contact","label":"Contact","href":"/contact","count":null,"children":[]},{"name":"page:01M1JCAWMN3YNQRBNNY0REGG87","label":"Terms & Conditions","href":"/terms-and-conditions","count":null,"children":[]}],"social":[],"newsletter":{"enabled":false,"headline":"","body":"","button_label":"","action_url":null},"legal_policies":{"privacy_text":"","terms_text":"","cookies_text":""},"copyright_text":"© 2026 Casa de la Renta","extras":[],"languages":["en-GB","es-ES","en-US"],"language_switcher_enabled":false,"contact_points":[{"id":"legacy:0","kind":"email","medium":"write","value":"renta@ancala.co","display":"renta@ancala.co","href":"mailto:renta@ancala.co","icon":"mdi-email-outline","label":"","note":"","purposes":["general"],"estate_label":""}]},"header":{"hotel_id":"01KTF2WPDX3JC8EKCSRZT7CV2H","locale":"en-GB","contact_enabled":false,"actions":[],"language_enabled":false,"languages":[]},"sound":{"hotel_id":"01KTF2WPDX3JC8EKCSRZT7CV2H","locale":"en-GB","enabled":false,"source":"library","tracks":[],"spotify":null,"loop":true,"shuffle":false,"crossfade_s":0.0,"volume":0.35,"autoplay":false,"invite":"chip","invite_label":"Music","label_on":"Play music","label_off":"Pause music","placement":"pill","position":"bottom-right","show_label":true,"icon":"note","exclude_routes":[],"respect_reduced_motion":true,"embed":null},"copy":{"A billing address is required — this hotel verifies it with your card's issuing bank before authorizing payment.":"A billing address is required — this hotel verifies it with your card's issuing bank before authorising payment.","A host confirms every stay":"","A house made":"","A note on cookies":"","A restored house in El Centro":"","A room with its":"","A small hitch":"","A stay, an event, a question…":"","About":"","About the space":"","Accept all":"","Access & booking":"","Adult":"","Adults":"","All rooms":"","All the amenities":"","All the venues":"","All venues":"","Allergens":"","Ancala Hotels":"","Ask about rooms, amenities, the neighborhood, or anything you need for your stay.":"Ask about rooms, amenities, the neighbourhood, or anything you need for your stay.","At a glance":"","Back to Ancala Hotels":"","Bath":"","Baths":"","Bed":"","Bedroom":"","Before you come":"","Book Now":"","Book a single room, take a wing, or live in the whole of Casa de la Renta as your private residence in the walled Old Town — the concierge answers within the day.":"","Book individually, as a medium house, or as a full house. Enjoy a rooftop with views across the cathedral spires and a pool, all inside the historic core.":"","Book one of the six rooms above, or live in the entire residence — rooftop above the cathedral spires, pool below, concierge and catering running the house like your own.":"","Booking canceled.":"Booking cancelled.","Bring your event to":"","Browse the six rooms":"","By air":"","By land":"","Call":"","Capacity":"","Capacity and configuration":"","Cartagena · El Centro":"","Casa de la Renta":"","Casa de la Renta introduction":"","Casa de la Renta is a single restored house on Calle Estanco del Tabaco in El Centro. With only six rooms and a maximum of twelve guests, it offers the intimacy of a private residence with the full service of a luxury hotel.":"","Casa de la Renta · Cartagena":"","Casa de la Renta — home":"","Chat on WhatsApp":"","Check in":"","Check out":"","Child":"","Children":"","Children under":"","Choose how you'd like to":"","Choose your dates and reserve directly, behind the single door on Calle Estanco del Tabaco.":"","Choose your dates to begin.":"","Choose your stay":"","Clear filters":"","Clear the search":"","Close gallery":"","Close menu":"","Close photo":"","Close photo tour":"","Close preview":"","Close quick view":"","Code applied":"","Concierge & catering in-house":"","Concierge & turn-down":"","Concierge answers within the day":"","Confirmation":"","Contact channels":"","Cookie preferences":"","Correspondence":"","Date to come":"","Departure":"","Directions":"","Dress":"","EN":"","ES":"","EXPLORAR LO PROFUNDO":"","El Centro · Calle Estanco del Tabaco":"","El Centro · Cartagena":"","Enquire":"","Enquire about hosting":"","Enquire about this space":"","Enquire about this venue":"","Enquire now":"","Enquire with the house":"","Enquiry type":"","Ensuite bath":"","Essentials only":"","Every comfort, quietly.":"","Every message is read by hand. Pick a channel below, or write us a proper note — we reply as though you were already a guest of the house.":"","Every space you’ve just wandered comes with the house — rooftop above the cathedral spires, pool below, concierge and catering running it quietly like your own.":"","Every space,":"","Experience":"","Explore":"","Explore all venues":"","Explore the six rooms":"","Explore this venue":"","Extra beds":"","FAQs":"","Fewer guests":"","Find us":"","Finding rooms…":"","Full name":"","Gatherings, tastings and quiet evenings held behind the single door on Calle Estanco del Tabaco — listed as they come, soonest first.":"","Get directions":"","Getting here":"","Getting to the door":"","Guest":"","Host at Casa de la Renta":"","Host it here":"","Hosting at a glance":"","Included in your rate":"","Index":"","Infant":"","Infants":"","Layout":"","Legal":"","Loading":"","Loading room":"","Loosen a filter to see more of the house — every room opens onto its own corner of the Old Town.":"","Market price":"","Maximum twelve guests":"","Minimize video":"","More amenities":"","More guests":"","More venues":"","Nearby & Worth the Walk":"","Next":"","Next month":"","Next room":"","No matches":"","No rooms match just yet":"","No upcoming events":"","Not available for your dates":"","Nothing here matches":"","Nothing is on the calendar just now. The door stays open — new evenings are added here as the season fills.":"","Nothing published here yet.":"","Now choose your":"","On offer":"","On request":"","Open in Google Maps":"","Open in a new tab":"","Open the menu":"","Open the video ↗":"","Opening the room…":"","Orientation":"","Our spaces will be listed here shortly — do look in again.":"","Our venues are being prepared":"","Packages & layouts":"","Page not found":"","Paid":"","Particulars":"","Photo gallery":"","Photo sections":"","Pick your check-in":"","Pick your check-out":"","Plan your stay":"","Play walkthrough":"","Please reach us directly through the channels beside this.":"","Policies":"","Pool":"","Postal code":"Postcode","Previous":"","Previous month":"","Previous room":"","Primary":"","Private full-house option":"","Question categories":"","Questions & Answers":"","Quick view":"","Re-authorize with Apple Pay":"Re-authorise with Apple Pay","Re-authorize your card":"Re-authorise your card","Reasons to":"","Received":"","Related topics":"","Reserve Casa de la Renta":"","Reserve the House":"","Reserve the whole house":"","Reserve this room":"","Reserve this space":"","Reset filters":"","Return home":"","Rooftop above the cathedral spires":"","Room gallery":"","Room unavailable":"","Rooms and amenities details coming soon":"","Search":"","Search the questions":"","Secondary":"","Select your dates":"","Send another":"","Sent":"","Show all":"","Signature":"","Site":"","Site navigation":"","Six rooms,":"","Six rooms, twelve guests":"","Six rooms, twelve guests,":"","Sleeping arrangements":"","Social media":"","Stay agreement signed — a copy will arrive in your inbox shortly.":"","Stay with us":"","Still confirming your reservation.":"","Stories, guides and answers from":"","Subject":"","Submitting your signature…":"","Take a single room, or live in the whole of Casa de la Renta as your private residence in Cartagena — rooftop above the cathedral spires, concierge and catering running the house like your own.":"","Take a single room, or the":"","Take the whole residence for your":"","Telephone":"","Tell us how you'd like to stay…":"","Tell us the date, the count and the mood — our team will hold the space and plan every detail with you, inside the walls of the Old Town.":"","The City":"","The Concierge Letter":"","The House":"","The House · A Contents Page":"","The Room":"","The amenities":"","The channels":"","The city, close at hand":"","The highlights":"","The house":"","The house is being prepared":"","The house,":"","The house, set for a gathering":"","The menu":"","The payment was not authorized. No charge was made.":"The payment was not authorised. No charge was made.","The programme rests":"","The residence, room by room":"","The rooms are just out of reach.":"","The spaces of Casa de la Renta aren't listed just yet. For a wedding, a private gathering or a corporate stay, the concierge will open the whole house for you.":"","The venues":"","The venues are just out of reach.":"","There are no questions to show just yet.":"","This door won't open.":"","This menu is a PDF. Open it to read the full thing.":"","This page may have been unpublished.":"","This policy is being prepared.":"","This room has slipped":"","This video can’t be played in your browser.":"","Total paid":"","Type a word — rooms, arrival, breakfast…":"","Unavailable for these dates":"","Until we meet,":"","Up to the full-house takeover":"","Up to twelve":"","Upcoming events":"","Use the note beside this and we'll be in touch shortly.":"","View all amenities":"","View all rooms":"","View full residence":"","View full room":"","View residence":"","View room":"","View the designed menu":"","View the menu":"","Visit":"","Walkthrough":"","Walkthrough video":"","Watch the walkthrough":"","Ways to reach the house":"","We couldn't find that amenity — it may have been renamed or retired.":"","We couldn't find that space — it may have been renamed or is no longer taking events.":"","We couldn't find the room you were looking for — it may have been renamed or retired. Step back into the house and choose another.":"","We couldn't gather the residence's rooms right now. Please try again in a moment.":"","We couldn't gather the spaces of the house right now. Please try again in a moment.":"","We couldn’t":"","We couldn’t gather the house’s spaces just now — please try again shortly.":"","We keep a few cookies to remember your stay and to understand how the house is found. You decide what we hold on to.":"","Weddings, gatherings and corporate stays — behind one door in the Old Town.":"","Weddings, private dinners and corporate gatherings behind a single door in the walled Old Town — rooftop above the cathedral spires, concierge and catering running the house like your own.":"","What's inside":"","WhatsApp":"","When will you":"","Where to find it":"","Where you sleep":"","Write the house":"","Write us a note":"","You may safely close this tab — we'll email the confirmation as soon as it lands. If you haven't heard from us within the hour, please be in touch and we'll see it through.":"","Your letter to Casa de la Renta":"","Your note":"","ZIP":"Postcode","applied":"","arrive":"","away":"","behind the door.":"","by hand":"","by room":"","departure":"","door away":"","e.g. Isabela Restrepo":"","guests · you'll confirm price on the next step":"","here.":"","hours":"","house for twelve.":"","in":"","in stay":"","magnificent house":"","magnificent house.":"","mood.":"","occasion":"","one":"","optional":"","own":"","photo":"","photos":"","programme":"","reach":"","reach us":"","residences to choose from":"","reviews":"","spaces":"","stay":"","the occasion":"","the walled city waits":"","this room.":"","total":"","whole":"","you@example.com":"","— re-authorize to keep your booking's hold in place.":"— re-authorise to keep your booking's hold in place."},"style_overrides":{},"timezone":"America/Bogota","rewrites":{},"path_overrides":{},"booking_engine":{"enabled":false},"calendar_prices":{"enabled":false,"currency":""},"session_replay":{"enabled":true,"sample_pct":100},"xray":{"enabled":true,"require_consent":false,"consent_scope":"everywhere","replay":{"enabled":true,"sample_pct":100}},"page_data":{"hotel_id":"01KTF2WPDX3JC8EKCSRZT7CV2H","locale":"en-GB","header_title":"Frequently Asked Questions","header_body":"Anything we have not answered here, we will answer in person.","hero_media":null,"blocks":[],"groups":[{"category":"booking_and_reservations","label":"Booking & Reservations","items":[{"faq_id":"01M3QBBP2N0AYB6Y0TWMN2QVT1","slug":"can-i-take-the-whole-house","category":"booking_and_reservations","question":"Can I take the whole house?","answer":"Yes. The Full House is yours alone: six king bedrooms, each with its own bathroom, the pool and the roof terrace, for up to twelve guests, with concierge, catering, room service and turn-down service.","priority":65,"tags":[]},{"faq_id":"01M3QBBRGAPRH0ZWKVJ5NTWA2Y","slug":"how-do-i-reserve","category":"booking_and_reservations","question":"How do I reserve?","answer":"Here, under Reserve: choose your dates and your room. For the whole house, a celebration or anything particular, write to renta@ancala.co or send us a WhatsApp at +57 300 437 4989.","priority":60,"tags":[]},{"faq_id":"01M3QBBTM4MEGYW0E437S41X7Z","slug":"what-if-i-need-to-cancel","category":"booking_and_reservations","question":"What if I need to cancel?","answer":"We refund 50% of the value of your stay when you cancel up to 30 days before check-in. Within 30 days of check-in the payment is neither refundable nor transferable. A 3% administration and banking fee applies to refunds, and a cancellation must reach us in writing. The full text is in our Terms and Conditions.","priority":55,"tags":[]}]},{"category":"check_in","label":"Check-in","items":[{"faq_id":"01M3QBBWF4X91NA9QWQCXY9HDD","slug":"check-in-and-check-out-times","category":"check_in","question":"What time are check-in and check-out?","answer":"Check-in is from 3 pm and check-out is by 12 noon. If you need to arrive earlier or leave later, tell us and we will do what we can.","priority":50,"tags":[]},{"faq_id":"01M3QBBXTNWAC9FSNGC5XQ999Z","slug":"what-do-i-need-at-check-in","category":"check_in","question":"What do I need at check-in?","answer":"A valid passport or Colombian national ID for every guest, as Colombian law requires. Guests under 18 check in with their parent or legal guardian.","priority":45,"tags":[]}]},{"category":"rooms","label":"Rooms","items":[{"faq_id":"01M3QBBE4H4QMKXVFND0P1N5TE","slug":"how-many-rooms-does-the-house-have","category":"rooms","question":"How many rooms does the house have?","answer":"Six, for a maximum of twelve guests. No two are the same. Each has a king bed, its own bathroom, air conditioning and WiFi, and each is named for a commodity from Las Indias that once delighted Europeans.","priority":85,"tags":[]},{"faq_id":"01M3QBBGCSHKKV3GH37FNB54Y4","slug":"is-breakfast-included","category":"rooms","question":"Is breakfast included?","answer":"Breakfast is served in the house each morning. It is included with the Deluxe rooms, the suites and the Full House.","priority":80,"tags":[]}]},{"category":"amenities","label":"Amenities","items":[{"faq_id":"01M3QBBJNZ19ZFWVD905EHYRDC","slug":"is-there-a-pool","category":"amenities","question":"Is there a pool?","answer":"Yes. The pool is in the courtyard, on the ground floor, and is open to guests of the house at any hour. Upstairs, the roof terrace looks across the cathedral spires of the old city.","priority":75,"tags":[]},{"faq_id":"01M3QBBM61C683DHCSVZMJHXWW","slug":"what-services-does-the-house-offer","category":"amenities","question":"What does the house take care of?","answer":"Concierge, room service, evening turn-down, laundry and ironing. The concierge can arrange whatever you need during your stay in Cartagena.","priority":70,"tags":[]}]},{"category":"payment_and_billing","label":"Payment & Billing","items":[{"faq_id":"01M3QBBZD0PQJVNRPH949SVC7P","slug":"how-can-i-pay","category":"payment_and_billing","question":"How can I pay?","answer":"By credit or debit card: Visa, Mastercard and American Express. A reservation is confirmed with the payment of the full value of the stay.","priority":40,"tags":[]},{"faq_id":"01M3QBC1CYCZ3SGX4A2KHS9M5H","slug":"are-taxes-included","category":"payment_and_billing","question":"Are there taxes or fees on top?","answer":"Residents of Colombia pay IVA on their accommodation, as the law requires; foreign residents pay no tax on hotel accommodation. A small contribution to our impact fund is added to each stay. It makes no profit for the house: it goes to social and environmental projects in Cartagena and on Barú Island.","priority":35,"tags":[]}]},{"category":"local_area","label":"The Neighborhood","items":[{"faq_id":"01M3QBAMST4ZXGWMH9BRCWY7C1","slug":"where-is-casa-de-la-renta","category":"local_area","question":"Where is Casa de la Renta?","answer":"In El Centro, the walled heart of Cartagena de Indias, on Calle Estanco del Tabaco. The clock tower, the plazas, the churches and the old fortifications are between five and twenty minutes away on foot.","priority":100,"tags":[]},{"faq_id":"01M3QBBAQ7DRZ97SJ1Q6G7BA9Y","slug":"how-far-is-the-airport","category":"local_area","question":"How far is the airport?","answer":"Rafael Núñez International Airport (CTG) is 6 km from the house, about 15 minutes by car or taxi. Send us your flight details and we will help you arrange the transfer.","priority":95,"tags":[]},{"faq_id":"01M3QBBCWQPGYMWZ1JRMP9FP7P","slug":"can-i-combine-the-city-with-the-islands","category":"local_area","question":"Can I combine the city with the islands?","answer":"Yes. Casas Altas, our sister house, sits on a hilltop above the Bay of Cholón on Barú Island, between 30 minutes and an hour from Cartagena on our boat. Write to us and we will plan both stays together.","priority":90,"tags":[]}]},{"category":"misc","label":"General","items":[{"faq_id":"01M3QBC3XPKBZR78DP4JWEA7H8","slug":"are-pets-welcome","category":"misc","question":"Are pets welcome?","answer":"No. The house does not receive pets.","priority":30,"tags":[]},{"faq_id":"01M3QBC5RGP60XK8ZRQH9BHBQV","slug":"can-i-smoke-in-the-house","category":"misc","question":"Can I smoke in the house?","answer":"Casa de la Renta is a non-smoking house.","priority":25,"tags":[]}]}],"total":16},"device_layered":false}