{"hotel_id":"01KXF9NKMJMT14E6JSS1C45YPB","page":"faqs","brand":{"hotel_id":"01KXF9NKMJMT14E6JSS1C45YPB","slug":"townhouse","display_name":"Townhouse Cartagena","legal_name":"Townhouse Cartagena LLC","primary_color":"#000000","secondary_color":"#ffffff","accent_color":"#dc992f","color_extra":[{"key":"site-1","hex":"#555555","role":"custom","label":"From the website 1"},{"key":"site-2","hex":"#0000ee","role":"custom","label":"From the website 2"},{"key":"site-3","hex":"#888888","role":"custom","label":"From the website 3"},{"key":"site-4","hex":"#116dff","role":"custom","label":"From the website 4"},{"key":"site-5","hex":"#444444","role":"custom","label":"From the website 5"}],"color_weights":{"site-3":5,"site-5":5,"site-1":5,"fg":4,"site-4":5,"bg":59,"site-2":5,"accent":12},"font_heading":"wfont_b2babf_ebf0c578cede41149f523f8e31066f7c","font_body":"spinnaker","font_heading_faces":[],"font_body_faces":[{"url":"/cdn/01KXF9NKMJMT14E6JSS1C45YPB/01KZF3SNRWF9YNMQNX7WPQSD5P.woff2","weight":400,"style":"normal","variable":false,"weight_min":null,"weight_max":null,"label":"Regular","enabled":true,"agent":true,"primary":true}],"font_heading_url":null,"font_body_url":"/cdn/01KXF9NKMJMT14E6JSS1C45YPB/01KZF3SNRWF9YNMQNX7WPQSD5P.woff2","font_heading_variants":[],"font_body_variants":[],"font_heading_casing":"normal","font_body_casing":"normal","font_extra":[],"logo":"/cdn/01KXF9NKMJMT14E6JSS1C45YPB/01KZFCKREQBDW1PV4FQH6RNWTT.avif","logo_dark":"/cdn/01KXF9NKMJMT14E6JSS1C45YPB/01KZF3QW8DX1GPQ6D5P6VEG835.png","favicon":"/cdn/01KXF9NKMJMT14E6JSS1C45YPB/01KZF3SP940QV76M5GT0CQBVXE.png","levels":[]},"sections":{"hotel_id":"01KXF9NKMJMT14E6JSS1C45YPB","menu":[{"name":"about","label":"About","href":"/about","count":null,"children":[]},{"name":"rooms","label":"ROOMS","href":"/rooms","count":1,"children":[]},{"name":"amenities","label":"Amenities","href":"/amenities","count":1,"children":[]},{"name":"experience","label":"Experience","href":"/experience","count":null,"children":[]},{"name":"contact","label":"Contact","href":"/contact","count":null,"children":[]}],"cta":{"enabled":true,"label":"Book Now","href":"/book","items":[]},"accessibility":{"panel":{"enabled":false,"scope":"everywhere","placement":"float_left","label":null,"size":"medium","show_label":true,"high_visibility":false,"controls":{"textSpacing":true,"bigCursor":false,"contrast":true,"textScale":true,"reduceMotion":true,"dyslexiaFont":false,"linkUnderline":true,"readingGuide":false}},"statement":{"enabled":false,"contact_email":null,"contact_phone":null,"body_md":""}}},"footer":{"hotel_id":"01KXF9NKMJMT14E6JSS1C45YPB","locale":"en-US","hotel_name":"Townhouse Cartagena","tagline":"","logo":"/cdn/01KXF9NKMJMT14E6JSS1C45YPB/01KZFCKREQBDW1PV4FQH6RNWTT.avif","logo_dark":"/cdn/01KXF9NKMJMT14E6JSS1C45YPB/01KZF3QW8DX1GPQ6D5P6VEG835.png","show_logo":true,"contact":{"phone":"+57 304 355 1068","email":"hola@townhousecartagena.com","address":"Calle Segunda de Badillo (Cra 7) #36-88, Cartagena — Colombia"},"nav":[{"name":"about","label":"About","href":"/about","count":null,"children":[]},{"name":"rooms","label":"ROOMS","href":"/rooms","count":1,"children":[]},{"name":"amenities","label":"Amenities","href":"/amenities","count":1,"children":[]},{"name":"experience","label":"Experience","href":"/experience","count":null,"children":[]},{"name":"contact","label":"Contact","href":"/contact","count":null,"children":[]},{"name":"journal","label":"Journal","href":"/journal","count":null,"children":[]}],"social":[{"platform":"instagram","url":"https://www.instagram.com/townhousecartagena","label":"Instagram"},{"platform":"instagram","url":"https://www.instagram.com/membersonlycartagena/","label":"Members Only on Instagram"},{"platform":"whatsapp","url":"https://wa.me/573043551068","label":"WhatsApp"}],"newsletter":{"enabled":false,"headline":"","body":"","button_label":"","action_url":null},"legal_policies":{"privacy_text":"","terms_text":"","cookies_text":""},"copyright_text":"Registro Nacional de Turismo # 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Our rooftop diner serves food all day, every day from 8am – midnight. Because fixed meal times are so last century. And just like the French need more than snails and frogs' legs, Cartageneros need more than ceviche and fritos. Locals come here for something different. You should come here for some locals.":"There are so many must try restaurants in Cartagena that we just fill in the gaps. Our rooftop diner serves food all day, every day from 8am – midnight. Because fixed meal times are so last century. And just like the French need more than snails and frogs' legs, Cartageneros need more than ceviche and fritos. Locals come here for something different - especially our Sunday Ritual. You should come here for some locals."},"style_overrides":{"[data-pop-loc=\"pages/HomeView.vue:209\"]":{"font-family":"spinnaker"}},"timezone":"America/Bogota","rewrites":{},"path_overrides":{},"booking_engine":{"enabled":false},"session_replay":{"enabled":true,"sample_pct":100},"xray":{"enabled":true,"require_consent":false,"consent_scope":"everywhere","replay":{"enabled":true,"sample_pct":100}},"page_data":{"hotel_id":"01KXF9NKMJMT14E6JSS1C45YPB","locale":"en-US","header_title":"","header_body":"","hero_media":null,"blocks":[],"groups":[{"category":"booking_and_reservations","label":"Booking & Reservations","items":[{"faq_id":"01M0GZ1PRMQA1FDK9VQHCY2VK9","slug":"faq-what-is-your-cancellation-policy-p5d7ge","category":"booking_and_reservations","question":"What is your cancellation policy?","answer":"Because we have only ten rooms, we require a deposit to hold a reservation. You will receive a 50% refund of the reservation total if you cancel in writing at hola@townhousecartagena.com at least 30 days before check‑in. Cancellations made within 30 days of check‑in are non‑refundable and the deposit is non‑transferable. We recommend purchasing travel insurance that covers changes and cancellations.","priority":0,"tags":[]}]},{"category":"check_in","label":"Check-in","items":[{"faq_id":"01M0GYZQTJE5SXEV6SFD7D1047","slug":"faq-is-there-a-fee-for-early-check-in-vzk5md","category":"check_in","question":"Is there a fee for early check‑in?","answer":"Early check‑in is free of charge, but it depends on availability and cannot be guaranteed. To ensure an early arrival, you can book the room for the night before your scheduled stay.","priority":0,"tags":[]},{"faq_id":"01M1259238M1VVKYS8YYN4S6TC","slug":"extra-guests-after-check-in","category":"check_in","question":"Can I add extra guests or visitors after check-in?","answer":"Every guest has to be registered at check-in with a national passport or Colombian ID card — no photos, no copies, the real thing. No swaps, no additions, no exceptions.\n\nUnregistered guests or visitors aren't allowed in the rooms, full stop — not for a drink, not for five minutes. We operate a no sex tourism policy at Townhouse. Anyone under 18 needs a parent or legal guardian with them and proof of that relationship, or they're not coming in. And look, we reserve the right to deny entry to the property or the room at any point if we think these rules are being bent or broken.\n\nWe're a fun hotel, not a loose one — this keeps things safe for everyone staying here.","priority":0,"tags":[]}]},{"category":"check_out","label":"Check-out","items":[{"faq_id":"01M0GZ1FMB0869HYSSDGB0Y3QE","slug":"faq-what-is-the-cost-for-a-late-checkout-jb9n05","category":"check_out","question":"What is the cost for a late checkout?","answer":"Late checkout is available for a fee of 100,000 pesos.","priority":0,"tags":[]}]},{"category":"amenities","label":"Amenities","items":[{"faq_id":"01M0GZ1VJC82DNHRBQZ5ZZDREN","slug":"faq-is-breakfast-included-with-my-stay-tmfz27","category":"amenities","question":"Is breakfast included with my stay?","answer":"Yes, breakfast is complimentary for all guests who book directly through our website.","priority":0,"tags":[]},{"faq_id":"01M3M6MN14MZ3TX1ANBH92JQ64","slug":"faq-can-i-purchase-a-day-pass-for-the-rooftop-pool-and-what-is-t-xsm6my","category":"amenities","question":"Can I purchase a day pass for the rooftop pool, and what is the cost?","answer":"We do not offer a separate day pass for the rooftop pools. Guests can enjoy the two rooftop plunge pools when they purchase a drink or food from our venue.","priority":0,"tags":[]}]},{"category":"dining","label":"Dining","items":[{"faq_id":"01M3M6SKZ1XXVHFM00M7EE3S5H","slug":"faq-when-is-the-boozy-brunch-served-and-is-it-bottom-less-c1e0kw","category":"dining","question":"When is the boozy brunch served and is it bottom‑less?","answer":"We do not offer a boozy brunch. However, every Sunday we host our Sunday Ritual from 11 a.m. to 2 p.m. for 95,000 COP, which includes unlimited drinks from a selection of soft drinks, draft beer, and mimosas. A special food menu is also available at 36,000 COP per dish. Reservations can be made via the link on our website.","priority":0,"tags":[]}]},{"category":"parking_and_transport","label":"Parking & Transport","items":[{"faq_id":"01M0GZ2PQD79H8M7PF6GQNZRB4","slug":"faq-how-much-does-an-airport-transfer-cost-be9ran","category":"parking_and_transport","question":"How much does an airport transfer cost?","answer":"Our airport transfer service costs 120,000 COP for up to four passengers. For groups of five or more, the rate is 200,000 COP.","priority":0,"tags":[]}]}],"total":8},"device_layered":false}