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policy?","answer":"We are a small, privately-owned referral driven hotel and have a strict cancellation policy due to this:\n\n- Depending on the selected rate during the booking process, a penalty fee will apply according to the conditions indicated in their policies.\n- All cancellations must be done via email to sma.reservations@lavalise.com.\n- We do not accept cancellation requests by phone. In case of early departure or no-show, the total amount of your stay will be charged and there will be no refund or credit offered.\n- In case you make any changes to your reservation after the cancellation period or shorten your stay, we will charge the number of nights originally booked.","priority":28,"tags":[]},{"faq_id":"01M2WMC8JD80GA4KEAYQ6ZW4WZ","slug":"how-to-cancel","category":"booking_and_reservations","question":"How do I cancel or change my reservation?","answer":"We do not accept changes or cancellation requests by phone, SMS, WhatsApp, or any other method that is not via email to sma.reservations@lavalise.com.\n\nIf you booked on a website other than the hotel’s and need to make a change to your reservation please go through the booking agent/website that you made the initial reservation with to request changes.","priority":27,"tags":[]},{"faq_id":"01M2WMCB02M9AM5GK1HRNK6TMV","slug":"changes-to-booking","category":"booking_and_reservations","question":"Can I change the dates or the guest name on my booking?","answer":"The change of guest name on your booking is allowed if made three (3) full days or more before the check-in date. No changes to stay dates, room category, or duration of stay may be made, but you are entitled to cancel the booking and make a new booking with the hotel, subject to availability and to the terms of cancellation.","priority":26,"tags":[]},{"faq_id":"01M2WMCCSQRW1W3BF0FQ5TK9NT","slug":"non-refundable-rates","category":"booking_and_reservations","question":"Can non-refundable rates be changed or cancelled?","answer":"Any non-refundable rates and special reservations mentioned in the hotel cancellation policy are charged in full on the date the reservation is made and can’t be modified or canceled. All bookings and promotions made for packages are non-refundable.","priority":25,"tags":[]},{"faq_id":"01M2WMCEV7JJMJ6Q5KMR8JHRKQ","slug":"early-departure","category":"booking_and_reservations","question":"What happens if I leave early?","answer":"In case of early departure, the total amount of your stay will be charged and there will be no refund or credit offered.","priority":24,"tags":[]},{"faq_id":"01M2WMCH8HT4YEBMHHQY109M5B","slug":"rate-changes","category":"booking_and_reservations","question":"What if the price changes after I book?","answer":"If you book at a certain rate and during the time span between your reservation date and your arrival date the price changes, both parties will respect the rate of the original reservation.","priority":23,"tags":[]},{"faq_id":"01M2WMCK7S5ZHQ2WXB8VYDXX4J","slug":"refund-fees","category":"booking_and_reservations","question":"Are there fees on refunds?","answer":"A credit card fee of 10% will be retained from any refund. For refunds through bank transfers will be 5% of the credit card merchant fee + $50 USD as bank charges.","priority":22,"tags":[]},{"faq_id":"01M2WMCN4WCF6HQK1WZD3D9G8P","slug":"force-majeure-and-insurance","category":"booking_and_reservations","question":"Do you recommend travel insurance?","answer":"We are not responsible or liable for changes or cancellations made that relate to or arise as a result of fire, epidemics, or health risks, technical problems with transport as well as flight delays due to weather or mechanical reasons, closed or congested airports or ports or any unforeseeable or unavoidable events beyond hotel control. We highly recommend to purchase a travel insurance for any inconvenience or emergency that could prevent visiting us as planned.","priority":21,"tags":[]},{"faq_id":"01M2WMCQ218JQPNNDV36Y8M9GD","slug":"valid-booking-sources","category":"booking_and_reservations","question":"Where can I safely book my stay?","answer":"The only valid booking sources are the links provided on our active website www.lavalisesma.com and our official OTA profiles (please verify first with our Reservations Department at sma.reservations@lavalise.com). Any other booking source is invalid and the hotel will keep the right to refuse any reservation coming from these sites. Also, the hotel will not be responsible for any damage caused by a booking created by these unauthorized sources.","priority":20,"tags":[]},{"faq_id":"01M2WMCRZ9ZRE002MKKK5QACV3","slug":"booking-confirmation","category":"booking_and_reservations","question":"When will I receive my booking confirmation?","answer":"Once your booking has been successfully completed, a booking confirmation will be issued and sent to the email address provided in your reservation. If you do not receive your booking confirmation within twenty-four (24) hours from the time of booking, please contact us by phone or by email. The guest named in the booking confirmation must be the person staying at the hotel.","priority":19,"tags":[]}]},{"category":"check_in","label":"Check-in","items":[{"faq_id":"01M2WMAGZVWE1YWX27HW52FMYC","slug":"check-in-and-check-out-times","category":"check_in","question":"What are the check-in and check-out times?","answer":"Check-in time is 3:00 pm and check-out time is 12:00 pm.","priority":53,"tags":[]},{"faq_id":"01M2WMAKG6N2NPTP9HDQEB31GW","slug":"early-check-in","category":"check_in","question":"Can I check in early?","answer":"Arriving early? We will make every effort to accommodate you based on availability. Please inform us in advance of your arrival time. If early check-in isn't possible, we are happy to securely store your luggage while you explore our property.","priority":52,"tags":[]},{"faq_id":"01M2WMAQEMMM4ZS0XNMRC3CBW9","slug":"id-at-check-in","category":"check_in","question":"What do I need to present at check-in?","answer":"We do require presentation of a valid government-issued identification at the time of check-in that will be scanned for our records. Guests must be 18 years or older with a valid photo ID to check in.\n\nTo ensure the security of your transaction, you must present the physical credit card used to pay for the reservation at check-in. If the original card is unavailable, you will need to provide a new card for payment, and the previous charge will be canceled. Additionally, a valid ID matching the credit card details is required. Our staff will also request the verified cardholder to sign a registration card that includes a payment authorization with this information.","priority":50,"tags":[]},{"faq_id":"01M2WMASEGFFH1CJK031JG127M","slug":"late-arrival-no-show","category":"check_in","question":"How long will my room be held if I arrive late?","answer":"Booked rooms will be held for check-in until 6:00 am the following day of the scheduled check-in date, after which the booking will be deemed canceled upon no-show and the hotel shall be entitled to release the booked room(s) for the remaining stay dates to other guests. No refunds will be provided for the canceled booking.","priority":49,"tags":[]}]},{"category":"check_out","label":"Check-out","items":[{"faq_id":"01M2WMANGM4HY4588Z7VNHAVHC","slug":"late-check-out","category":"check_out","question":"Can I get a late check-out?","answer":"Need an extra hour? Depending on our occupancy, we can provide a complimentary late check-out until 1:00 pm, allowing you to make the most of your time with us. If you check out beyond 1:00 pm without prior arrangement, the hotel reserves the right to charge an additional night’s stay at the then prevailing room rate.","priority":51,"tags":[]}]},{"category":"rooms","label":"Rooms","items":[{"faq_id":"01M2WMAVDDAT1PCF4BBSJK104T","slug":"electric-adaptor","category":"rooms","question":"Do I need an electric adaptor?","answer":"The electricity supply here is 115V 60Hz, the same as the US and Canada with the same wall plug type.","priority":48,"tags":[]},{"faq_id":"01M2WMAX93J3VPV3JF9WD45KBD","slug":"air-conditioning","category":"rooms","question":"Do the rooms have air conditioning?","answer":"Yes. All six suites offer 24-hour air conditioning. Several suites — the Master, Alma and Cóatl — also have a fireplace for San Miguel’s cool evenings.","priority":47,"tags":[]},{"faq_id":"01M2WMAZ7KVQTQ4HT9WFJZ03F5","slug":"room-types","category":"rooms","question":"What accommodations do you offer?","answer":"La Valise San Miguel is a luxury boutique hotel featuring six distinct suites: the Master Suite (779.52 sqft, garden view), Genesis Suite (679.52 sqft, pool view), Cóatl Suite (513.11 sqft, city and garden view), Alma Suite (466.50 sqft, garden view), Ollín Suite (389 sqft, garden view) and Aura Suite (260.37 sqft, city, garden and pool view). Each sleeps 2 and is adorned with custom artwork and a spa-like bathroom. Each room reflects the building’s historical essence with unique design and furnishings that embrace San Miguel’s heritage.","priority":46,"tags":[]},{"faq_id":"01M2WMB1720N6M3JHMA5RAYKVQ","slug":"room-amenities","category":"rooms","question":"What amenities are included with my room?","answer":"Every stay includes complimentary continental breakfast, 24-hour air conditioning, free Wi-Fi, an in-room safe, a coffee maker, access to the pool and jacuzzi, exclusive experiences and our wellness program, and a personalized concierge service — all in the heart of a UNESCO World Heritage Site.","priority":45,"tags":[]},{"faq_id":"01M2WMB36AZZ3RTK35FKE3E6K9","slug":"what-to-bring","category":"rooms","question":"Is there anything I may not bring into the hotel?","answer":"You may not bring the following into our hotel: pillows, bed sheets, duvets, or other items of bedding; and any electrical appliances and/or equipment for heating and/or cooking purposes.","priority":44,"tags":[]}]},{"category":"amenities","label":"Amenities","items":[{"faq_id":"01M2WMB54WF2CHKJQJRZMZTM3S","slug":"wifi-and-cell-service","category":"amenities","question":"Is there Wi-Fi and cell service?","answer":"Free Wi-Fi is available throughout the property. We recommend calling your cell phone carrier and getting an international plan prior to your arrival, or be sure to turn off cellular & data roaming and push notifications to avoid charges. We suggest using WhatsApp — it’s a great way to communicate, as there is wifi in most places but not cell service.","priority":43,"tags":[]},{"faq_id":"01M2WMB70XDYPH3GW8PE34NK4E","slug":"spa","category":"amenities","question":"Is there a spa?","answer":"La Valise San Miguel does not have a spa; however, we can offer you in-room massage and facial services upon request.","priority":42,"tags":[]},{"faq_id":"01M2WMB8YD98V2W1J7ZFNSTZKA","slug":"pool","category":"amenities","question":"Do you have a pool?","answer":"Yes. The lush courtyard at the heart of the hotel has tranquil pools and a jacuzzi, set beneath the double Chichimeca staircase among lemon trees.","priority":41,"tags":[]},{"faq_id":"01M2WMBAVA5CPX8J50WMKHDTCH","slug":"art-pedro-friedeberg","category":"amenities","question":"What is the connection with Pedro Friedeberg?","answer":"Pedro Friedeberg is a celebrated Mexican-born artist and designer known for his surreal, ornate works, most famously the Hand Chair. His visionary, whimsical aesthetic informs La Valise’s architecture and interiors, where his pieces and motifs punctuate courtyards and suites — including the Aztec monkey reliefs of the Alma Suite and the mural of the Aura Suite.","priority":40,"tags":[]},{"faq_id":"01M2WMBCTJWMAH9A9ZRVVE07BP","slug":"experiences","category":"amenities","question":"What experiences do you offer?","answer":"Our experiences program, The Voyage Within, is organized in five streams: Nurture (wellness), Explore (nature & adventure), Create (culture & art), Connect (community) and Savor (gastronomy). Our experiences are designed for travellers aged 12 and over. Connect with our concierge at sma@lavalise.com or +52 415 188 7134 to explore the experiences available.","priority":39,"tags":[]}]},{"category":"dining","label":"Dining","items":[{"faq_id":"01M2WMBEQV22SQMXY4RQHH3ZCH","slug":"breakfast","category":"dining","question":"Is breakfast included?","answer":"Yes. A complimentary continental breakfast is included with your stay.","priority":38,"tags":[]},{"faq_id":"01M2WMBGP0A71HM3X9KGN2M7W3","slug":"restaurant","category":"dining","question":"Is there a restaurant at the hotel?","answer":"While we don’t have an on-site restaurant, our luxury boutique hotel enhances your stay with a delightful breakfast and a handpicked selection of San Miguel’s finest partner restaurants. Our concierge will be happy to recommend and reserve.","priority":37,"tags":[]}]},{"category":"events","label":"Events","items":[{"faq_id":"01M2WMCTTSMF5X6QSHY54DEE5D","slug":"group-bookings","category":"events","question":"What is your policy for group bookings?","answer":"Our standard reservation and cancellation policy is applicable for bookings of up to 3 rooms. If a single group reserves more than 3 rooms, our group policies will be enforced.\n\n- **4 rooms:** a deposit equal to the total amount of the reservation will be collected 60 days prior to the arrival date. Cancellations are free of charge if requested before 60 days from the arrival date; 60 days or less before arrival incurs a charge of 100%.\n- **5 rooms:** a 50% deposit is required, with the remaining balance due 30 days before the arrival date. Cancellations made before 30 days prior to arrival incur a 50% fee; 30 days or less, 100%.\n- **6 rooms** is considered a buyout and requires a special contract with separate rates and policies.","priority":18,"tags":[]},{"faq_id":"01M2WMCWRCF3ZJV816HWZC995B","slug":"weddings-and-events","category":"events","question":"Do you host weddings and private events?","answer":"Yes. With only six suites, La Valise San Miguel is an unparalleled venue for an exclusive hotel buyout. It is an ideal setting for a wedding ceremony and sit-down dinner for up to 40 guests, or standing events for up to 80 guests, across the courtyard and rooftop. Events require a buyout of all 6 rooms for a minimum of three nights. Contact events@namronhospitality.com to start planning.","priority":17,"tags":[]},{"faq_id":"01M2WMCYRMX1HQNKAE7F5WKG24","slug":"buyout","category":"events","question":"Can I reserve the entire hotel?","answer":"Yes. Reserve the entire property for a unique private getaway with your loved ones or a special retreat and event. A reservation of 6 rooms is considered a buyout and requires a special contract with separate rates and policies; the hotel accommodates up to 12 guests (6 suites of double occupancy). Contact events@namronhospitality.com.","priority":16,"tags":[]}]},{"category":"payment_and_billing","label":"Payment & Billing","items":[{"faq_id":"01M2WMBTV5AYCV85WS5261G3V9","slug":"payment-methods","category":"payment_and_billing","question":"Which payment methods do you accept?","answer":"At the hotel, we accept all major credit cards. We do not accept checks. We are a cash-free hotel. It will not be possible to pay in cash at check-out. The approved payment methods will be credit or debit cards and/or charges to your hotel room balance.\n\nAccepted credit cards include: Visa, Mastercard, and American Express.","priority":33,"tags":[]},{"faq_id":"01M2WMBWX3S9386X3SR2CJC0H0","slug":"taxes-and-fees","category":"payment_and_billing","question":"Are taxes and fees included in the rate?","answer":"All prices are quoted in U.S. dollars. Rates and fees are subject to a 21% hospitality tax and a destination fee of 40 USD per night. These fees will be applied in addition to the nightly rate.","priority":32,"tags":[]},{"faq_id":"01M2WMBZ3TBK24942D20V5ZNGM","slug":"deposit","category":"payment_and_billing","question":"Is a deposit required when booking?","answer":"Depending on the selected rate during the booking process, a deposit fee will be collected according to the conditions indicated in their policies.\n\nBy completing this booking request, you certify that you are the cardholder and authorize us to charge your credit card automatically with the amount due at that time. All non-refundable rates will be collected in full upon booking. In case of having problems making this balance on your credit card, we will contact you by email to request updated information on your payment method.","priority":31,"tags":[]},{"faq_id":"01M2WMC1W48N58M1WZTCSXS9D7","slug":"pre-authorization","category":"payment_and_billing","question":"Is there a hold on my card at check-in?","answer":"A pre-authorization amount of $100 USD per night will be held on your credit card upon check-in as a guarantee for any incidentals during your stay. After check-out, a brief room inspection is carried out as part of our standard operational procedures. Once completed, the corresponding pre-authorization is released. The time it takes for the amount to be reflected in the guest’s account may vary depending on the issuing bank and, in some cases, can take up to 72 business hours.","priority":30,"tags":[]},{"faq_id":"01M2WMC414AQK3TRGFJ3WHW3XQ","slug":"billing-questions","category":"payment_and_billing","question":"Who do I contact about my bill?","answer":"If you have any questions about your bill you can email us at sma.reservations@lavalise.com.","priority":29,"tags":[]}]},{"category":"parking_and_transport","label":"Parking & Transport","items":[{"faq_id":"01M2WMBJJAFRC6M7ENG8HGCHK9","slug":"getting-there","category":"parking_and_transport","question":"How do I get to La Valise San Miguel?","answer":"La Valise San Miguel is located at Jesús 17, Zona Centro, 37700 San Miguel de Allende, Gto, one hour away from Guanajuato Capital and 30 minutes from the City of Dolores Hidalgo. The three closest airports are Queretaro, Bajio, and Mexico City, respectively 1h20, 1h40, and 3h30 away from the hotel. We recommend our guests arrive at the hotel using our luxury SUV transportation partner to start enjoying your stay at La Valise from the moment you leave the airport.","priority":36,"tags":[]},{"faq_id":"01M2WMBPAS0XF36BHZFXYG84D2","slug":"airport-transfers","category":"parking_and_transport","question":"Can you arrange an airport transfer?","answer":"Yes. We recommend arriving with our luxury SUV transportation partner from Querétaro (about 1h20), Bajío (about 1h40) or Mexico City (about 3h30). Contact our concierge at +52 415 188 7134 or sma@lavalise.com to arrange it.","priority":35,"tags":[]}]},{"category":"accessibility","label":"Accessibility","items":[{"faq_id":"01M2WMBRA6C03PSZXV5782QQZV","slug":"accessibility","category":"accessibility","question":"Is the hotel accessible?","answer":"For structural reasons, we don’t have elevators inside the hotel. Please also keep in mind San Miguel de Allende’s colonial, hilly terrain: you’ll encounter steps and stone pathways throughout the city.","priority":34,"tags":[]}]},{"category":"family_and_children","label":"Family & Children","items":[{"faq_id":"01M2WMD0NF49F5GJ8WKT7PCGHH","slug":"children","category":"family_and_children","question":"Are children allowed?","answer":"We love kids, but unfortunately due to our small size and intimate atmosphere, we only allow children ages 12 and older in the hotel.","priority":15,"tags":[]}]},{"category":"pets","label":"Pets","items":[{"faq_id":"01M2WMD2Q9BMZ7DMRY078VFCMX","slug":"pets-allowed","category":"pets","question":"Is the hotel pet friendly?","answer":"Yes. Pets are welcome, subject to our Pet Policy and availability of pet-friendly rooms.","priority":14,"tags":[]},{"faq_id":"01M2WMD4MJGHKRABYTAF5BH1ES","slug":"pet-fee","category":"pets","question":"Is there a pet fee?","answer":"Yes. A USD $90 fee applies per pet, per stay, covering additional cleaning and sanitization.","priority":13,"tags":[]},{"faq_id":"01M2WMD6GZ4Z6E1VT5V79GZPD8","slug":"pet-limits","category":"pets","question":"How many pets can I bring?","answer":"A maximum of two pets per room, weighing up to 25 kg each.","priority":12,"tags":[]},{"faq_id":"01M2WMD8E2DXHJS8JK9KRNQYEA","slug":"pet-requirements","category":"pets","question":"What do I need to bring for my pet?","answer":"Please bring a current vaccination record for each pet. You will also be required to sign our Pet Stay Waiver at check-in. Pets must remain under their owner’s supervision, may not be left alone in the room, and must remain on a harness and leash while on hotel premises.","priority":11,"tags":[]},{"faq_id":"01M2WMDAC8EJ5WGM7DKKM5NQER","slug":"pet-advance-notice","category":"pets","question":"Do I need to let the hotel know in advance that I am bringing a pet?","answer":"Yes. Please inform the hotel when making your reservation that you will be traveling with a pet. Acceptance is subject to availability and the property's policies.","priority":10,"tags":[]},{"faq_id":"01M2WMDC8NHHF29JNTJJXC91W6","slug":"service-animals","category":"pets","question":"Are service animals subject to the pet fee?","answer":"Guide dogs and service animals assisting guests with disabilities are not subject to the pet fee or standard pet limits.","priority":9,"tags":[]}]},{"category":"smoking","label":"Smoking","items":[{"faq_id":"01M2WMDE65GP9JYR9WHJCS5H45","slug":"smoking","category":"smoking","question":"Is smoking allowed?","answer":"We do not allow smoking on hotel premises; however, we do have a designated smoking area in front of the hotel. A $200 USD deep cleaning fee will apply to any guest for smoking in rooms or on patios/balconies that are designated non-smoking.","priority":8,"tags":[]}]},{"category":"local_area","label":"The Neighborhood","items":[{"faq_id":"01M2WMDN46ZQS0AP3TVVN9MKJ6","slug":"location","category":"local_area","question":"Where is the hotel located?","answer":"In the historic center of San Miguel de Allende — a UNESCO World Heritage Site named the most beautiful city in the world for 2024 by Travel + Leisure — tucked away on a private cobblestone street at Jesús 17, Zona Centro, close to the main square and the Parroquia.","priority":4,"tags":[]},{"faq_id":"01M2WMDQ2C35S48KEQNXMYN43C","slug":"nearby-cities","category":"local_area","question":"What is nearby?","answer":"Guanajuato Capital is one hour away and the City of Dolores Hidalgo is 30 minutes from the hotel.","priority":3,"tags":[]}]},{"category":"safety_and_emergencies","label":"Safety & Emergencies","items":[{"faq_id":"01M2WMDH8SY1P5BVZQ06KSZ973","slug":"security","category":"safety_and_emergencies","question":"How is the property secured?","answer":"Only authorized people have access to the hotel. To ensure total security for our guests we maintain the entrance door closed at all times, and our staff stays 24/7 at the hotel for your service.","priority":6,"tags":[]},{"faq_id":"01M2WMDK6WGED0GMEXXFHE1MYQ","slug":"drones","category":"safety_and_emergencies","question":"Can I fly a drone at the hotel?","answer":"Operation and use of drones, radio controlled aircraft, or unmanned aerial systems are prohibited within the boundaries of the property, unless conducted for authorized events.","priority":5,"tags":[]}]},{"category":"sustainability","label":"Sustainability","items":[{"faq_id":"01M2WMDRZ2YV7QYVKJPSXHD8AS","slug":"sustainability","category":"sustainability","question":"What sustainability practices do you follow?","answer":"We prioritize eco-friendly amenities; we have a strict policy against single-use plastics; we manage our outdoor lighting to minimize light pollution; we encourage walking as an eco-friendly transportation option; we source culinary ingredients from local shops; smoking is prohibited in all public areas and rooms; we ask guests to keep their phones on silent mode; and guests are encouraged to reuse towels and indicate when they want their bed sheets changed to conserve water.","priority":2,"tags":[]}]},{"category":"misc","label":"General","items":[{"faq_id":"01M2WME1WWKXBP3P4N803VJ6K0","slug":"quiet-atmosphere","category":"misc","question":"Is there anything I should know about the atmosphere?","answer":"The setting is intimate and peaceful, carefully designed for guests aged 12 and over. We kindly ask guests to keep their phones on silent mode, respecting the tranquility of our urban oasis.","priority":7,"tags":[]},{"faq_id":"01M2WMDTX51FM1M6DCJ58SRT2T","slug":"contact","category":"misc","question":"How can I contact the hotel?","answer":"Reservations: +1 (386) 301 4831 · sma.reservations@lavalise.com\nConcierge: +52 415 188 7134 · sma@lavalise.com\nEvents: events@namronhospitality.com\nPress & Media: media@namronhospitality.com","priority":1,"tags":[]}]}],"total":53},"device_layered":true}