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Choose what you are comfortable with.":"Essential cookies keep this site working. You can accept or reject optional analytics and marketing cookies.","Welcome to 17 John.":"Welcome to La Valise Mazunte."},"style_overrides":{},"timezone":"America/Mexico_City","rewrites":{},"path_overrides":{},"booking_engine":{"enabled":false},"calendar_prices":{"enabled":true,"currency":"USD"},"price_rounding":"whole","session_replay":{"enabled":true,"sample_pct":100},"xray":{"enabled":true,"require_consent":false,"consent_scope":"everywhere","replay":{"enabled":true,"sample_pct":100}},"page_data":{"hotel_id":"01M2T4118EW16XKRW8T2P4PBX6","locale":"en-US","header_title":"Frequently asked questions","header_body":"These are the questions guests send us before they arrive. If yours isn't here, get in touch.","hero_media":{"asset_id":"01M2WJKT7CSE40E0RRRJ47NMM1","url":"/cdn/01M2T4118EW16XKRW8T2P4PBX6/renditions/01M2WJKT7CSE40E0RRRJ47NMM1/lg.webp","kind":"image","mime_type":"image/jpeg","alt":"Private pool and wooden loungers on the terrace of Villa Pentágonos — La Valise Mazunte","caption":null,"poster":null,"srcset":"/cdn/01M2T4118EW16XKRW8T2P4PBX6/renditions/01M2WJKT7CSE40E0RRRJ47NMM1/sm.webp 640w, /cdn/01M2T4118EW16XKRW8T2P4PBX6/renditions/01M2WJKT7CSE40E0RRRJ47NMM1/md.webp 1024w, /cdn/01M2T4118EW16XKRW8T2P4PBX6/renditions/01M2WJKT7CSE40E0RRRJ47NMM1/lg.webp 1440w, /cdn/01M2T4118EW16XKRW8T2P4PBX6/renditions/01M2WJKT7CSE40E0RRRJ47NMM1/hero.webp 1920w","sources":null,"width":1440,"height":960},"blocks":[],"groups":[{"category":"booking_and_reservations","label":"Booking & Reservations","items":[{"faq_id":"01M2WK3V25WABVPQ1CN0GH52RA","slug":"cancellation-policy","category":"booking_and_reservations","question":"What is your cancellation policy?","answer":"We are a small, privately-owned referral driven hotel and have a strict cancellation policy due to this:\n\n- Depending on the selected rate during the booking process, a penalty fee will apply according to the conditions indicated in their policies.\n- All cancellations must be done via email to mazunte.reservations@lavalise.com.\n- We do not accept cancellation requests by phone. In case of early departure or no-show, the total amount of your stay will be charged and there will be no refund or credit offered.\n- In case you make any changes to your reservation after the cancellation period or shorten your stay, we will charge the number of nights originally booked.","priority":28,"tags":[]},{"faq_id":"01M2WK3WYJC9JAFJT3PAMTBJ4V","slug":"how-to-cancel","category":"booking_and_reservations","question":"How do I cancel or change my reservation?","answer":"We do not accept changes or cancellation requests by phone, SMS, WhatsApp, or any other method that is not via email to mazunte.reservations@lavalise.com.\n\nIf you booked on a website other than the hotel’s and need to make a change to your reservation please go through the booking agent/website that you made the initial reservation with to request changes.","priority":27,"tags":[]},{"faq_id":"01M2WK3YWVJ90M42ZS3PC36WWY","slug":"changes-to-booking","category":"booking_and_reservations","question":"Can I change the dates or the guest name on my booking?","answer":"The change of guest name on your booking is allowed if made three (3) full days or more before the check-in date. No changes to stay dates, room category, or duration of stay may be made, but you are entitled to cancel the booking and make a new booking with the hotel, subject to availability and to the terms of cancellation.","priority":26,"tags":[]},{"faq_id":"01M2WK40S5W5EXADSY4E48DPR9","slug":"non-refundable-rates","category":"booking_and_reservations","question":"Can non-refundable rates be changed or cancelled?","answer":"Any non-refundable rates and special reservations mentioned in the hotel cancellation policy are charged in full on the date the reservation is made and can’t be modified or canceled. All bookings and promotions made for packages are non-refundable.","priority":25,"tags":[]},{"faq_id":"01M2WK42NX2Q4G705KX9HTB0N5","slug":"early-departure","category":"booking_and_reservations","question":"What happens if I leave early?","answer":"In case of early departure, the total amount of your stay will be charged and there will be no refund or credit offered.","priority":24,"tags":[]},{"faq_id":"01M2WK44P1CDYBX76HQQK7D3HZ","slug":"rate-changes","category":"booking_and_reservations","question":"What if the price changes after I book?","answer":"If you book at a certain rate and during the time span between your reservation date and your arrival date the price changes, both parties will respect the rate of the original reservation.","priority":23,"tags":[]},{"faq_id":"01M2WK46JKYZBTSW2XBAXNR8KY","slug":"refund-fees","category":"booking_and_reservations","question":"Are there fees on refunds?","answer":"A credit card fee of 10% will be retained from any refund. For refunds through bank transfers will be 5% of the credit card merchant fee + $50 USD as bank charges.","priority":22,"tags":[]},{"faq_id":"01M2WK48FWZ3M414PRQYYE3T1B","slug":"force-majeure-and-insurance","category":"booking_and_reservations","question":"Do you recommend travel insurance?","answer":"We are not responsible or liable for changes or cancellations made that relate to or arise as a result of fire, epidemics, or health risks, technical problems with transport as well as flight delays due to weather or mechanical reasons, closed or congested airports or ports or any unforeseeable or unavoidable events beyond hotel control. We highly recommend to purchase a travel insurance for any inconvenience or emergency that could prevent visiting us as planned.","priority":21,"tags":[]},{"faq_id":"01M2WK4ADNKK8SSAQG5JF7M4Y5","slug":"valid-booking-sources","category":"booking_and_reservations","question":"Where can I safely book my stay?","answer":"The only valid booking sources are the links provided on our active website www.lavalisemazunte.com and our official OTA profiles (please verify first with our Reservations Department at mazunte.reservations@lavalise.com). Any other booking source is invalid and the hotel will keep the right to refuse any reservation coming from these sites. Also, the hotel will not be responsible for any damage caused by a booking created by these unauthorized sources.","priority":20,"tags":[]},{"faq_id":"01M2WK4CCQKBKYXCM1D5K3CVHA","slug":"booking-confirmation","category":"booking_and_reservations","question":"When will I receive my booking confirmation?","answer":"Once your booking has been successfully completed, a booking confirmation will be issued and sent to the email address provided in your reservation. If you do not receive your booking confirmation within twenty-four (24) hours from the time of booking, please contact us by phone or by email. The guest named in the booking confirmation must be the person staying at the hotel.","priority":19,"tags":[]}]},{"category":"check_in","label":"Check-in","items":[{"faq_id":"01M2WK28AC7N3MYWSPPGRPDDX8","slug":"check-in-and-check-out-times","category":"check_in","question":"What are the check-in and check-out times?","answer":"Check-in time is 3:00 pm and check-out time is 12:00 pm.","priority":53,"tags":[]},{"faq_id":"01M2WK2AYXHKQ92DM6EVWZFD3Z","slug":"early-check-in","category":"check_in","question":"Can I check in early?","answer":"Arriving early? We will make every effort to accommodate you based on availability. Please inform us in advance of your arrival time. If early check-in isn't possible, we are happy to securely store your luggage while you explore our property.","priority":52,"tags":[]},{"faq_id":"01M2WK2ES61FBV4M0A1ZCE66VX","slug":"id-at-check-in","category":"check_in","question":"What do I need to present at check-in?","answer":"We do require presentation of a valid government-issued identification at the time of check-in that will be scanned for our records. Guests must be 18 years or older with a valid photo ID to check in.\n\nTo ensure the security of your transaction, you must present the physical credit card used to pay for the reservation at check-in. If the original card is unavailable, you will need to provide a new card for payment, and the previous charge will be canceled. Additionally, a valid ID matching the credit card details is required. Our staff will also request the verified cardholder to sign a registration card that includes a payment authorization with this information.","priority":50,"tags":[]},{"faq_id":"01M2WK2GQ9M56KJ4C53C87CEGW","slug":"late-arrival-no-show","category":"check_in","question":"How long will my room be held if I arrive late?","answer":"Booked rooms will be held for check-in until 6:00 am the following day of the scheduled check-in date, after which the booking will be deemed canceled upon no-show and the hotel shall be entitled to release the booked room(s) for the remaining stay dates to other guests. No refunds will be provided for the canceled booking.","priority":49,"tags":[]}]},{"category":"check_out","label":"Check-out","items":[{"faq_id":"01M2WK2CXB12Z1XGATYCWECCPV","slug":"late-check-out","category":"check_out","question":"Can I get a late check-out?","answer":"Need an extra hour? Depending on our occupancy, we can provide a complimentary late check-out until 1:00 pm, allowing you to make the most of your time with us. If you check out beyond 1:00 pm without prior arrangement, the hotel reserves the right to charge an additional night’s stay at the then prevailing room rate.","priority":51,"tags":[]}]},{"category":"rooms","label":"Rooms","items":[{"faq_id":"01M2WK2M6FYAP98HZ8CV26C6SS","slug":"electric-adaptor","category":"rooms","question":"Do I need an electric adaptor?","answer":"The electricity supply here is 115V 60Hz, the same as the US and Canada with the same wall plug type.","priority":48,"tags":[]},{"faq_id":"01M2WK2P6PZN08WRW8ZTAFRN6W","slug":"air-conditioning","category":"rooms","question":"Do the rooms have air conditioning?","answer":"Yes. Our suites offer 24-hour air conditioning, and many also have a ceiling fan. The architecture also emphasizes cross ventilation and natural materials, allowing the buildings to breathe in balance with their surroundings.","priority":47,"tags":[]},{"faq_id":"01M2WK2R4XEMXB7EHY241CQP5S","slug":"room-types","category":"rooms","question":"What accommodations do you offer?","answer":"La Valise Mazunte offers ten exquisitely designed suites and the iconic Villa Pentágonos, imagined by renowned architects Alberto Kalach and Ignacio Urquiza. The suites are set across Casa Chicatana (Master Suite Chicatana, Suite Persianas, Suite Chukum, Suite El Árbol), Casa Guayacán (Suite Guayacán, Suite Copal) and Casa Cuachalalá (Suite Selva, Suite Ceiba, Suite Olas, Suite Mar Azul). All feature king-size beds.","priority":46,"tags":[]},{"faq_id":"01M2WK2SZQM142JBE60Z80SDWC","slug":"room-amenities","category":"rooms","question":"What amenities are included with my room?","answer":"Every stay includes complimentary breakfast, 24-hour air conditioning, free Wi-Fi throughout, an in-room safe, king-size beds, luxury bathrooms, beach towels, bicycles for guest use, access to the swimming pools and private beach, and a personal concierge service.","priority":45,"tags":[]},{"faq_id":"01M2WK2W8V79JXAN09Z5CEH5BN","slug":"what-to-bring","category":"rooms","question":"Is there anything I may not bring into the hotel?","answer":"You may not bring the following into our hotel: pillows, bed sheets, duvets, or other items of bedding; and any electrical appliances and/or equipment for heating and/or cooking purposes.","priority":44,"tags":[]}]},{"category":"amenities","label":"Amenities","items":[{"faq_id":"01M2WK2Y68ZEP0DAYJ86PR58Y5","slug":"wifi-and-cell-service","category":"amenities","question":"Is there Wi-Fi and cell service?","answer":"Free Wi-Fi is available throughout the property. We recommend calling your cell phone carrier and getting an international plan prior to your arrival, or be sure to turn off cellular & data roaming and push notifications to avoid charges. We suggest using WhatsApp — it’s a great way to communicate, as there is wifi in most places but not cell service.","priority":43,"tags":[]},{"faq_id":"01M2WK30BCJEP7HSGK65AFYZ9Q","slug":"spa","category":"amenities","question":"Is there a spa?","answer":"La Valise Mazunte does not have a spa; however, we can offer you in-room massage and facial services upon request. We also have a private space with A/C at Casa Cuachalalá where we can offer you exclusive treatments.","priority":42,"tags":[]},{"faq_id":"01M2WK32B20FQZRXJ1BV92GSM7","slug":"pool-and-beach","category":"amenities","question":"Do you have a pool and beach access?","answer":"Yes. The hotel has swimming pools — including an infinity pool built into the cliffside rock — and direct access to a private beach within El Torón Reserve. Beach towels are provided.","priority":41,"tags":[]},{"faq_id":"01M2WK346N5SERVEKJZ6TTA0FB","slug":"bicycles","category":"amenities","question":"Are bicycles available?","answer":"Yes, bicycles are available for guest use. We promote sustainable transportation by offering bikes and encouraging guests to walk instead of using cars.","priority":40,"tags":[]},{"faq_id":"01M2WK363KFGN7JS51Y8NJ7APG","slug":"experiences","category":"amenities","question":"What experiences do you offer?","answer":"Our experiences program, The Voyage Within, is organized in five streams: Nurture (wellness), Explore (nature & adventure), Create (culture & art), Connect (community) and Savor (gastronomy). Explore Mazunte’s natural and ancestral heritage, its coastal cliffs and diverse flora and fauna, or sail and snorkel in the Pacific Ocean. Our experiences are designed for travellers aged 18 and over. Connect with our concierge at mazunte@lavalise.com to explore what is available.","priority":39,"tags":[]}]},{"category":"dining","label":"Dining","items":[{"faq_id":"01M2WK37ZW9E9B9K5G0BV81JBD","slug":"breakfast","category":"dining","question":"Is breakfast included?","answer":"Yes. A complimentary breakfast is included with your stay.","priority":38,"tags":[]},{"faq_id":"01M2WK39WT6HPK00B20Z5YWC54","slug":"dining","category":"dining","question":"What is the dining like?","answer":"We take pride in celebrating life through the art of fine dining, using the finest locally sourced ingredients. Our acclaimed house chef has created a menu that seamlessly blends Mexico’s rich flavors with international favorites, served in open-air dining spaces.","priority":37,"tags":[]}]},{"category":"events","label":"Events","items":[{"faq_id":"01M2WK4EEQPESBQZTQM1880FVE","slug":"group-bookings","category":"events","question":"What is your policy for group bookings?","answer":"Our standard reservation and cancellation policy is applicable for bookings of up to 3 rooms. If a single group reserves more than 3 rooms, our group policies will be enforced.\n\n- **4 rooms:** a deposit equal to the total amount of the reservation will be collected 60 days prior to the arrival date. Cancellations are free of charge if requested before 60 days from the arrival date; 60 days or less before arrival incurs a charge of 100%.\n- **5 rooms:** a 50% deposit is required, with the remaining balance due 30 days before the arrival date. Cancellations made before 30 days prior to arrival incur a 50% fee; 30 days or less, 100%.\n- **6 rooms** is considered a buyout and requires a special contract with separate rates and policies.","priority":18,"tags":[]},{"faq_id":"01M2WK4GEVNMZ5PJE89X7RG5VS","slug":"weddings-and-events","category":"events","question":"Do you host weddings and private events?","answer":"Yes. La Valise Mazunte offers an intimate, soulful setting perfect for a barefoot wedding, meaningful engagement, or private elopement, surrounded by the raw beauty of the Pacific Ocean, lush landscapes, and Mazunte’s bohemian spirit. Contact our concierge at mazunte@lavalise.com to start planning.","priority":17,"tags":[]}]},{"category":"payment_and_billing","label":"Payment & Billing","items":[{"faq_id":"01M2WK3HKY0D2S7CFG0A8HJTC4","slug":"payment-methods","category":"payment_and_billing","question":"Which payment methods do you accept?","answer":"At the hotel, we accept all major credit cards. We do not accept checks. We are a cash-free hotel. It will not be possible to pay in cash at check-out. The approved payment methods will be credit or debit cards and/or charges to your hotel room balance.\n\nAccepted credit cards include: Visa, Mastercard, and American Express.","priority":33,"tags":[]},{"faq_id":"01M2WK3KFQMRF58PDZBW581TB1","slug":"taxes-and-fees","category":"payment_and_billing","question":"Are taxes and fees included in the rate?","answer":"All prices are quoted in U.S. dollars. Rates and fees are subject to a 21% hospitality tax and a destination fee of 40 USD per night. These fees will be applied in addition to the nightly rate.","priority":32,"tags":[]},{"faq_id":"01M2WK3ND9M00TMPN3931YSDKG","slug":"deposit","category":"payment_and_billing","question":"Is a deposit required when booking?","answer":"Depending on the selected rate during the booking process, a deposit fee will be collected according to the conditions indicated in their policies.\n\nBy completing this booking request, you certify that you are the cardholder and authorize us to charge your credit card automatically with the amount due at that time. All non-refundable rates will be collected in full upon booking. In case of having problems making this balance on your credit card, we will contact you by email to request updated information on your payment method.","priority":31,"tags":[]},{"faq_id":"01M2WK3Q92E99AQQJJJ359Y8XE","slug":"pre-authorization","category":"payment_and_billing","question":"Is there a hold on my card at check-in?","answer":"A pre-authorization amount of $100 USD per night will be held on your credit card upon check-in as a guarantee for any incidentals during your stay. After check-out, a brief room inspection is carried out as part of our standard operational procedures. Once completed, the corresponding pre-authorization is released. The time it takes for the amount to be reflected in the guest’s account may vary depending on the issuing bank and, in some cases, can take up to 72 business hours.","priority":30,"tags":[]},{"faq_id":"01M2WK3S55VCNHVKJ7TCJ92MRS","slug":"billing-questions","category":"payment_and_billing","question":"Who do I contact about my bill?","answer":"If you have any questions about your bill you can email us at mazunte.reservations@lavalise.com.","priority":29,"tags":[]}]},{"category":"parking_and_transport","label":"Parking & Transport","items":[{"faq_id":"01M2WK3BTCKN3W41JF5N1Y2D3P","slug":"getting-there","category":"parking_and_transport","question":"How do I get to La Valise Mazunte?","answer":"La Valise Mazunte is located on Camino Mermejita, Mazunte, 70947 Oaxaca, Mexico. It is a 50-minute drive from Huatulco International Airport and 1 hour from Puerto Escondido Airport. We recommend our guests use our private transportation service for a comfortable and hassle-free transfer from the airport.","priority":36,"tags":[]},{"faq_id":"01M2WK3DQN7P9KD3W73S316Y81","slug":"airport-transfers","category":"parking_and_transport","question":"Can you arrange an airport transfer?","answer":"Yes. We recommend our private transportation service for a comfortable and hassle-free transfer from Huatulco (about 50 minutes) or Puerto Escondido (about 1 hour). Contact our concierge at +52 1 954 147 1069 or mazunte@lavalise.com to arrange it.","priority":35,"tags":[]}]},{"category":"accessibility","label":"Accessibility","items":[{"faq_id":"01M2WK3FNCXBTT269DBSZ5HQ60","slug":"accessibility","category":"accessibility","question":"Is the hotel accessible?","answer":"For structural reasons, we don’t have elevators inside the hotel. Please consider the property’s hillside setting: you’ll need to navigate steps and stone pathways to access all the spaces.","priority":34,"tags":[]}]},{"category":"family_and_children","label":"Family & Children","items":[{"faq_id":"01M2WK4JPEGJ1DY6RQG9NNRVC7","slug":"children","category":"family_and_children","question":"Are children allowed?","answer":"La Valise Mazunte is thoughtfully designed for adult guests. Due to our small size and intimate atmosphere, we only allow guests aged 18 and older in the hotel.","priority":16,"tags":[]}]},{"category":"pets","label":"Pets","items":[{"faq_id":"01M2WK4MTDJTKMDATG9W6PE5D4","slug":"pets-allowed","category":"pets","question":"Is the hotel pet friendly?","answer":"Yes. Pets are welcome, subject to our Pet Policy and availability of pet-friendly rooms.","priority":15,"tags":[]},{"faq_id":"01M2WK4Q988Z8FRM154MMMQHYT","slug":"pet-fee","category":"pets","question":"Is there a pet fee?","answer":"Yes. A USD $90 fee applies per pet, per stay, covering additional cleaning and sanitization.","priority":14,"tags":[]},{"faq_id":"01M2WK4SEYGDG9JAYSA759SEKE","slug":"pet-limits","category":"pets","question":"How many pets can I bring?","answer":"A maximum of two pets per room, weighing up to 25 kg each.","priority":13,"tags":[]},{"faq_id":"01M2WK4VV5HKAQ50B485TPZZZZ","slug":"pet-requirements","category":"pets","question":"What do I need to bring for my pet?","answer":"Please bring a current vaccination record for each pet. You will also be required to sign our Pet Stay Waiver at check-in. Pets must remain under their owner’s supervision, may not be left alone in the room, and must remain on a harness and leash while on hotel premises.","priority":12,"tags":[]},{"faq_id":"01M2WK4XYRMC4WYBTWGHX32XCT","slug":"pet-advance-notice","category":"pets","question":"Do I need to let the hotel know in advance that I am bringing a pet?","answer":"Yes. Please inform the hotel when making your reservation that you will be traveling with a pet. Acceptance is subject to availability and the property's policies.","priority":11,"tags":[]},{"faq_id":"01M2WK5037Y61RPT5Q9MY5NTHJ","slug":"service-animals","category":"pets","question":"Are service animals subject to the pet fee?","answer":"Guide dogs and service animals assisting guests with disabilities are not subject to the pet fee or standard pet limits.","priority":10,"tags":[]}]},{"category":"smoking","label":"Smoking","items":[{"faq_id":"01M2WK52GSDQCQDH1GB2M796D7","slug":"smoking","category":"smoking","question":"Is smoking allowed?","answer":"We do not allow smoking on hotel premises; however, we do have a designated smoking area in front of the hotel. A $200 USD deep cleaning fee will apply to any guest for smoking in rooms or on patios/balconies that are designated non-smoking.","priority":9,"tags":[]}]},{"category":"local_area","label":"The Neighborhood","items":[{"faq_id":"01M2WK5AGNHE3WEZCF48SY476A","slug":"el-toron-reserve","category":"local_area","question":"What is El Torón Reserve?","answer":"El Torón Reserve is a protected sanctuary along the coast of Oaxaca. La Valise Mazunte is set across its 30 hectares of ever-changing vegetation and rugged terrain, where dozens of bird species, native flora, and insects coexist. Its beaches are a vital refuge for sea turtles that return each year to nest; during select seasons, guests may witness newborn turtles making their first journey back to the ocean.","priority":5,"tags":[]},{"faq_id":"01M2WK5CE0N10B43BMB2GKTK45","slug":"nearby-towns","category":"local_area","question":"What is nearby?","answer":"La Valise Mazunte is surrounded by nature yet still close to the coastal hot-spots of Mazunte and San Agustinillo — a charming beach town where the waves are as strong as the sun and the roads are mostly unpaved.","priority":4,"tags":[]},{"faq_id":"01M2WK5EDZSVBQQSS5E5WF19XH","slug":"seasons","category":"local_area","question":"How does the landscape change through the year?","answer":"As the seasons change, so does the reserve. The rainy months bring lush, vibrant greens, later giving way to the golden, sun-washed tones of summer.","priority":3,"tags":[]}]},{"category":"safety_and_emergencies","label":"Safety & Emergencies","items":[{"faq_id":"01M2WK54M9NWHZVBQ12ASP3PWB","slug":"security","category":"safety_and_emergencies","question":"How is the property secured?","answer":"Only authorized people have access to the hotel. To ensure total security for our guests, we use an electronic code at the main entrance, and our staff stays 24/7 at the hotel for your service.","priority":8,"tags":[]},{"faq_id":"01M2WK56M3JV0NF0GWHEKTT8QT","slug":"wildlife","category":"safety_and_emergencies","question":"Will I encounter wildlife at the hotel?","answer":"Our hotel is located in a protected natural area, where wildlife is part of the surrounding ecosystem and the experience we offer. You may occasionally encounter animals around the property. Please admire them from a safe distance and refrain from feeding or approaching them. The hotel is not responsible for any accidents, injuries, or damages that may result from interactions with wildlife.","priority":7,"tags":[]},{"faq_id":"01M2WK58KKZ5Y11H0TWY12AG5R","slug":"drones","category":"safety_and_emergencies","question":"Can I fly a drone at the hotel?","answer":"Operation and use of drones, radio controlled aircraft, or unmanned aerial systems are prohibited within the boundaries of the property, unless conducted for authorized events.","priority":6,"tags":[]}]},{"category":"sustainability","label":"Sustainability","items":[{"faq_id":"01M2WK5GBARMNCC54771SP3EQ7","slug":"sustainability","category":"sustainability","question":"What sustainability practices do you follow?","answer":"We prioritize eco-friendly amenities such as reef-safe sunscreen and after-sun lotion; single-use plastic is strictly prohibited; we offer bikes and encourage walking instead of using cars; smoking is banned in all public areas and rooms; and guests are encouraged to reuse towels and indicate when they want their bedsheets changed to conserve water. The hotel was built with local wood and stone sourced from the reserve, with cross ventilation that reduces the need for artificial cooling.","priority":2,"tags":[]}]},{"category":"misc","label":"General","items":[{"faq_id":"01M2WK5J8CRAMJ0DQR04X2APQX","slug":"contact","category":"misc","question":"How can I contact the hotel?","answer":"Reservations: +1 (386) 301 4831 · mazunte.reservations@lavalise.com\nConcierge: +52 1 954 147 1069 · mazunte@lavalise.com\nPress & Media: press@namronhospitality.com","priority":1,"tags":[]}]}],"total":53},"device_layered":true}