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with us","href":"/book","items":[]},"accessibility":{"panel":{"enabled":false,"scope":"everywhere","placement":"float_left","label":null,"size":"medium","show_label":true,"high_visibility":false,"controls":{"bigCursor":false,"contrast":true,"dyslexiaFont":false,"linkUnderline":true,"readingGuide":false,"reduceMotion":true,"textScale":true,"textSpacing":true}},"statement":{"enabled":false,"contact_email":null,"contact_phone":null,"body_md":""}}},"footer":{"hotel_id":"01M2T56REN3E0AGAD0ZDXEM95M","locale":"en-US","hotel_name":"Bespoke Tulum","tagline":"Twenty-two residences on a private cove at Tankah Bay.","logo":"/cdn/01M2T56REN3E0AGAD0ZDXEM95M/01M2T5JAY2SQGNCPBQ37KGW597.png","logo_dark":null,"show_logo":true,"contact":{"phone":"+1 386 492 0570","email":"concierge@thebespoke.com","address":"Tankah 3 M3 L-1 y 2 Ciudad Chemuyil, Tulum, Quintana Roo, 77776"},"nav":[{"name":"about","label":"About","href":"/about","count":null,"children":[]},{"name":"rooms","label":"Rooms","href":"/rooms","count":1,"children":[]},{"name":"amenities","label":"Amenities","href":"/amenities","count":1,"children":[]},{"name":"experience","label":"Experience","href":"/experience","count":null,"children":[]},{"name":"faqs","label":"FAQs","href":"/faqs","count":1,"children":[]},{"name":"contact","label":"Contact","href":"/contact","count":null,"children":[]}],"social":[{"platform":"instagram","url":"https://www.instagram.com/the_bespoke/","label":"Instagram"},{"platform":"facebook","url":"https://www.facebook.com/people/The-Bespoke/100077970091287/","label":"Facebook"}],"newsletter":{"enabled":false,"headline":"","body":"","button_label":"","action_url":null},"legal_policies":{"privacy_text":"PRIVACY POLICY\n\nI. IDENTIFICATION OF THE RESPONSIBLE PARTY.\n\nIn NU TULUM, S.A. DE C.V. and BOOKHOTEL LLC hereinafter BESPOKE with address at Tankah 3 M3 L-1 y 2 Tulum, 77776 Cdad.Chemuyil, Quintana Roo, México; We inform that the personal information of all our clients and potential clients is treated in a strictly confidential manner, so clients can feel fully confident that when purchasing our goods and/or services, a permanent effort to safeguard and protect that information is made.\n\nII. MEANS OF OBTAINING AND COLLECTING OF PERSONAL DATA.\n\nBESPOKE collects the following personal data necessary and applicable to comply with the purposes of this Privacy Notice, depending on the relationship that exists with the client,\n\na. Personal data collected in a personal manner:\n\nPersonal identification data, financial data, third party data (When providing personal data of third parties, it is understood that the consent of the owner of personal data has been given).\n\nb. Personal data collected directly through web page, email and telephone.\n\nPersonal identification data, financial data, third party data (When providing personal data of third parties, it is understood that the consent of the owner of personal data has been given).\n\nc. Personal data collected indirectly through third-party transfers and public access sources that are permitted by law.\n\nPersonal identification data.\n\nThe client is informed that the images and sounds captured through the video surveillance system will be used for client safety and that of those who visit. When participating in events and reports, the client is informed that the captured images and sounds may be disseminated through internal communication media and the different social networks. Also, the sounds collected through the different media used, will be treated as a support to monitor the quality of our services.\n\nIII. PURPOSE\n\nMore than a policy, in BESPOKE has the philosophy of maintaining a close and active relationship with clients and potential clients. In terms of the provisions of the Federal Law for the Protection of Personal Data in Possession of Individuals (the Law) and its Regulations, the personal data provided to us will be used for the following purposes:\n\na. Necessary for the provision of the service:\n\ni. To perform the tasks, and procedures for the acquisition of goods, products and/or services for our clients and potential clients.\n\nii. To provide the client with lodging services, which include restaurants (food and drinks); bars and entertainment, recreational activities; boutique, spa services.\n\niii. To provide customer programs and diverse recreational, cultural, entertainment and health activities.\n\niv. To provide customer Concierge services and medical service (external provider, available 24 hours a day, independent service with charges for consultation).\n\nv. To complete guest registration and allow charges to credit and/or debit cards.\n\nvi. To make reservations according to the specifications and needs of the guest; as well as to make changes to reservations or cancel services.\n\nvii. Obtain data from your credit card, which will only be used to collect the services requested by the client and as a reservation guarantee, issuing a charge only in the case of not complying with the reservation cancelation policy.\n\nviii. To provide event services (events, banquets), tourism and commercial services requested by the client.\n\nix. To comply with the contractual obligations that have been entered into pursuant to the existing commercial relationship.\n\nx. To process requests, carry out collection, billing and clarification activities.\n\nxi. To keep our records updated to answer your questions.\n\nxii. To comply with the laws, regulations and other applicable legal provisions.\n\nb. Not necessary for the provision of the service:\n\n1. To carry out marketing, advertising and commercial research activities, of different goods, products and services offered by BESPOKE.\n\n2. To carry out internal studies on consumer habits, marketing, advertising and commercial research related to goods, products and services offered by BESPOKE.\n\n3. To follow up on the commercial relationship and request the evaluation and follow-up to determine the level of satisfaction of our goods, products and services.\n\nIt is important to mention that purposes (i), (ii), (iii), (iv), (v), (vi), (vii), (viii), (ix), (x), (xi) and (xii) originate and are necessary.\n\nPurposes (1), (2) and (3) are not necessary, but are important to offer clients, through campaigns of marketing, advertising and commercial prospection, goods, products and exclusive services, for which they have the right to object, or, to revoke their consent for BESPOKE to stop processing personal data for such purposes, in accordance with the procedure indicated in section IV or V of this Privacy Notice.\n\nIt is hereby acknowledged that the client has a period of 5 working days to express refusal regarding the processing of personal identification data, in relation to the purposes of subsection (b) of this section, in accordance with the mechanism established in section IV. of this Privacy notice.\n\nIV. OPTIONS TO LIMIT THE USE OR DISCLOSURE OF YOUR PERSONAL DATA.\n\nBESPOKE communicates that, if a client wishes to stop receiving messages of marketing, advertising or commercial prospecting, related to the purposes referred to in subsection (a) of section III, it can be made valid through an email to reservations@thebespoke.com, as well same, in this manner doubts and comments about the treatment of personal data will be attended to.\n\nV. APPLICATION FOR ACCESS, RECTIFICATION, CANCELLATION OR OPPOSITION OF PERSONAL DATA (ARCO RIGHTS) AND REVOCATION OF CONSENT.\n\nAll personal data are treated according to the applicable legislation and in force in the country, so we inform our clients that they have the right to access, rectify, cancel, or oppose the treatment given to personal data at all times, as well how to revoke the consent granted for their treatment; rights that may be asserted through the Reception Manager, the person designated by Bespoke for this purpose, or by sending an email to concierge@thebespoke.com, to be provided with the ARCO Rights Application Form, which must be filed at the address of the Responsible Party, with a copy of official identification to prove ownership. The response to requests for ARCO Rights will be sent to the email address provided within 20 working days from the reception of said request. Likewise, the right of access will be deemed fulfilled when the corresponding response is sent to the email address indicated for this purpose.\n\nThe exercise of the ARCO Rights will be free, in its case, the owner must cover the costs of sending, reproducing and/or certifying documents; However, if the holder exercises the same right in a period no longer than 12 months, the response to the request will have a cost that will not exceed 3 days of the general minimum wage in force in the Federal District.\n\nIf the client does not agree with the processing of his/her personal data, (s)he can go to the INAI.\n\nVI. TRANSFERS OF PERSONAL DATA.\n\nTransfers without consent:\n\nThe client is informed that in order to comply with the purposes set forth in subsection (a), section IV of this Privacy Notice, personal data may be transferred and processed inside and outside the United States of Mexico by persons other than BESPOKE. In this sense and based on the Law and its Regulations, personal data may be transferred without consent to: (i) Third party service providers, solely and exclusively for the fulfillment of the purposes established in subsection (a) of section III of this Privacy Notice; (ii) To third party service providers for the provision of services for social, tourist and commercial events; (iii) Authorities, emergency services, and (iv) To third parties to carry out extrajudicial and judicial collections in case of non-compliance.\n\nTransfers with consent:\n\nBESPOKE may transfer personal identification data to marketing and advertising companies for the purposes described in subsection (b) of section III of this Privacy Notice and other companies in the tourism sector, goods, products and services with which there is any relationship commercial and/or business with the purpose of granting benefits when acquiring them. If a client does not want personal data to be transferred to said third parties, the refusal can be expressed according to the procedure established in section IV of this Privacy Notice.\n\nVII. USE OF COOKIES:\n\nBESPOKE informs you that it will use \"cookies and web beacons\" to obtain personal information from you automatically. The personal data that we collect electronically, as well as the purposes of the treatment, are established in this Privacy Notice and will consist solely of the following: (1) session cookies, will be used only to enter our electronic page; (2) preference cookies, are used only to remember your preferences, consultation habits regarding our website and services. Cookies and web beacons can be disabled by following the steps that we show you by clicking on this link. It is not possible to disable cookies that are necessary for technical reasons for the operation of the website.\n\nVIII. MODIFICATIONS TO THE PRIVACY NOTICE.\n\nThis Privacy Notice may be modified from time to time in BESPOKE, such modifications may be consulted through the following means:\n\n1. Our website www.thebespoke.com (Privacy Notice Section).\n\n2. Visible notices in our BESPOKE facilities.\n\n3. Any other means of oral, printed or electronic communication that BESPOKE determines for that purpose.","terms_text":"HOTEL POLICIES\n\nGENERAL\n\nBespoke (from here named as the \"Hotel\") is a property operated by NU Tulum S.A. de C.V.\n\nThe general terms and conditions herein together with the privacy policy, bookings & cancellations policy, fee schedule & hotel schedule and add-ons available on the hotel website and the booking confirmation issued by the hotel confirming your booking (\"booking confirmation\") shall constitute a legally binding contract between you and the hotel and shall be further supplemented by the internal rules and regulations that apply specifically to the hotel where you have booked your stay.\n\nIn these terms and conditions, the words \"we\" or \"us\" means hotel and its employees, officers, agents, suppliers and vendors, and use of the words \"you\" or \"guest(s)/guest(s)\" means any and all persons for whom a hotel room is booked.\n\nThe guest(s) hereby confirms that he is the owner of the registered credit card(s) left as guarantee in their reservation and authorize us to charge all the costs of rooms, additional services, consumption, food & beverage, damages, incidentals, deposits and penalties related to their reservation(s) before, during and after your stay.\n\nDEPOSIT POLICY\n\nDepending on the selected rate during the booking process, a deposit fee will be collected according to the conditions indicated in their policies.\n\nBy completing this booking request, you certify that you are the cardholder and authorize us to charge your credit card automatically with the amount due at that time. All non-refundable rates will be collected in full upon booking. In case of having problems to make this balance in your credit card we will contact you by email to request updated information of your payment method.\n\nYou understand that any non-refundable rates and special reservations mentioned in the hotel cancellation policy are charged in full on the date reservation is made and can’t be modified or canceled.\n\nA pre-authorization amount of $150 USD per night will be held on your credit card upon check in as a guarantee for any incidentals during your stay, it will be released within 24 hours after check out.\n\nTo ensure the security of your transaction, you must present the physical credit card used to pay for the reservation at check-in. If the original card is unavailable, you will need to provide a new card for payment, and the previous charge will be canceled.Additionally, a valid ID matching the credit card details is required. Our staff will also request the verified cardholder to sign a registration card that includes a payment authorization with this information.\n\nWe recommend reviewing this policy before your arrival to avoid any inconvenience.\n\nBOOKINGS\n\nBookings may be made online at www.thebespoke.com/, through online and offline travel agencies, through our call centers, or directly at the hotel.\n\nAll prices are quoted in US dollars and do not include 21% hospitality taxes.\n\nThe hotel accepts payment from Visa, Mastercard and American Express credit/debit cards. The available payment options are displayed during the booking process on our hotel website. Payment by check is not accepted.\n\nOnce your booking has been successfully completed, a booking confirmation will be issued with reference to each room booked and sent to the email address provided in your booking reservation. You must produce your booking confirmation(s) upon check-in at the hotel, together with your original valid photo identification document (national registration identity card, passport, driver's license or other identification card or document as the hotel may require).\n\nIf you do not receive your booking confirmation(s) within twenty-four (24) hours from the time of booking, please contact us via the hotel website, by phone or by email. The 'guest' named in the booking confirmation must be the person staying at the hotel otherwise we reserve the right to cancel the booking.\n\nAt all times during the booking process, you will be advised to ensure the accuracy of your booking details (guest details, stay dates, room types, room rates, number of guest(s), add-ons). The hotel will not be responsible or liable for errors in booking details. Bookings are accepted subject to room availability.\n\nThe only valid booking sources are the links provided in our active website www.thebespoke.com and our official OTA profiles (please verify first with our Reservations Department at reservations@thebespoke.com). Any other booking source is invalid and the hotel will keep the right to refuse any reservation coming from these sites. Also the hotel will not be responsible for any damage caused by a booking created in these unauthorized sources.\n\nGROUP BOOKINGS\n\nGroup Booking Policy: Our standard reservation and cancellation policy is applicable for bookings of up to 3 rooms. However, if a single group reserves more than 3 rooms, our group policies will be enforced. These policies protect our business from potential cancellations and ensure an optimal experience for our guests. Non-compliance with the group reservation terms may result in reservation cancellation. A reservation of 8 rooms is considered a buyout and requires a special contract. Separate rates and policies apply to buyouts, and they are exempt from the following policies.\n\nGroup Deposit Policy: For group bookings of 4 rooms, a deposit equal to the total amount of the reservation will be collected 30 days prior to the arrival date. For group bookings of 5 rooms, a deposit equal to the total amount of the reservation will be collected 60 days prior to the arrival date. For reservations of 6 to 7 rooms, a 50% deposit is required, with the remaining balance due 30 days before the arrival date.\n\nGroup Cancellation Policy: Cancellations for group bookings of 4 rooms are allowed free of charge if requested before 30 days from the arrival date. Cancellations made 30 days or less before arrival will incur a charge of 100% of the reservation amount. Cancellations for group bookings of 5 rooms are allowed free of charge if requested before 60 days from the arrival date. Cancellations made 60 days or less before arrival will incur a charge of 100% of the reservation amount. For group bookings of 6 to 7 rooms, cancellations made between the booking date and before 30 days prior to arrival will incur a 50% cancellation fee. Cancellations made 30 days or less prior to arrival will be subject to a 100% cancellation fee for the entire reservation amount.\n\nNON-REFUNDABLE RATES\n\nDo not allow for changes or cancellations at any time. The total cost for all room nights including taxes (16% vat and 5% hospitality taxes) will be charged directly after your reservation is made.\n\nPACKAGES\n\nAll bookings and promotions made for packages are non-refundable. The full amount is billed at the time of booking on your credit card.\n\nROOM RATES\n\nRoom rates shown on the hotel website are charged on a per room per night basis. Meals and add-ons are not included. Room rates do not include service tax, service charge, VAT, or other similar charges or tax subject to the requirements of the country or location where the hotel is located. These will be charged in USD, independently then where the hotel is located.\n\nRESTRICTIONS\n\nWe strictly enforce a no-smoking policy throughout all designated hotel guest rooms, (including private patios and balconies) as well as public spaces.\n\nA $200 USD deep cleaning fee will apply to any guest for smoking in rooms or on patios/balconies that are designated non-smoking. Additionally, failure to comply with this policy entitles us to terminate your booking and stay at the hotel at our sole discretion, and you must leave the hotel immediately without compensation or reimbursement.\n\nYou shall be liable for any costs, loss or damage incurred by the hotel, including without limitation any loss or damage to the hotel room, premises or property or incurred by hotel guests or third party, arising from your failure to comply with this policy. The hotel also reserves the right to charge you for any such costs, loss or damage incurred by hotel or any hotel guests or third party.\n\nYou may not bring the following into our hotel:\n\n• Pillows, bed sheets, duvets or other items of bedding.\n\n• Any electrical appliances and/or equipment for heating and/or cooking purposes.\n\nThe hotel reserves the right to remove and/or confiscate any of the above items found in any hotel room immediately without notice to you and to charge you for any costs incurred for taking such action or for any loss or damage caused to the hotel room, premises or property or to any hotel guests or third party as a result of your failure to comply with this policy.\n\nThe hotel further reserves the right to ask you to leave the hotel and remove your belongings from the room immediately if we shall, in our sole opinion, deem that you have used the hotel room in an irresponsible manner or in a manner that will compromise the safety of, or cause damage and/or harm to the hotel room, the hotel premises, the other hotel guests, our staff or any other persons or the reputation of hotel, without any compensation and/or any reimbursement to you.\n\nHOTEL DRONE POLICY\n\nOperation and use of drones, radio controlled aircraft, or unmanned aerial systems (“Drones”) are prohibited within the boundaries of the Resort, unless conducted for authorized events.  Unauthorized operators may not operate Drones for take-off or landing from Resort property, and may not fly Drones over the immediate airspace above the Resort. This prohibition is intended to apply general commercial filming as well as any recreational users or hobbyists. Special events at the Resort may utilize Drones to film during authorized event activities provided the filming location and hours correspond the special event.  Drone operators must comply at all times with the regulations under the Federal Aviation Administration, and state and local laws for Drone operations. The Hotel respects and honors the safety and privacy of all guests and staff. Violators are liable for any damages, including but not limited to physical personal injury, property damage, damages for violation of privacy, regulatory fines and legal fees.\n\nPETS\n\nWe love pets almost as much as we love kids, but unfortunately, pets have to stay at home during your visit to Bespoke.\n\nCHECK-IN AND CHECK-OUT\n\nOur hotel operates a strict check-in and check-out policy. Minimum age for check-in: Guests must be 18 years or older with a valid photo id to check-in.\n\nI.D requirement: the hotel will accept any government-issued photo id at the time of check-in, such as a passport or valid driver's license, with a corresponding credit card.\n\nCheck-in\n\nBooked rooms will be held for check-in until 9:00 am the following day of the scheduled check-in date, after which the booking will be deemed canceled upon no-show and the hotel shall be entitled to release the booked room(s) for the remaining stay dates to other guests. No refunds will be provided for the canceled booking.\n\nA pre-authorization amount of $150 USD per night will be held on your credit card upon check in as a guarantee for any incidentals during your stay, it will be released within 24 hours after check out.\n\nEarly check-in\n\nWe invite guests to check in at 3:00 pm — early arrivals are granted upon request, subject to availability. Luggage storage is available.\n\nCheck out\n\nCheck out is at noon. If you check out beyond 1:00 pm, the hotel reserves the right, without further notice to you, to charge you an additional one (1) night's stay at the then prevailing room rate or remove your belongings into the luggage storage facility (luggage storage charges may apply) and deny you further access into the room.\n\nThe hotel shall not be liable for any loss or damage to your belongings as a result of the action(s) taken.\n\nCHANGES\n\nThe change of guest name on your booking is allowed if made three (3) full days or more before check-in date.\n\nNo changes to stay dates, room category or duration of stay may be made but you are entitled to cancel the booking and make a new booking with the hotel, subject to availability and to the terms of cancellation below.\n\nCANCELLATIONS\n\nCancellation policy\n\nWe are a small, privately-owned referral driven hotel and have a strict cancellation policy due to this:\n\n• Depending on the selected rate during the booking process, a penalty fee will apply according to the conditions indicated in their policies.\n\n• The above conditions do not apply to non-refundable rates. Refunds do not apply for bookings and prepaid packages that are non-refundable and for which the full amount is billed at the time of booking.\n\n• All cancellations must be done via email to reservations@thebespoke.com We do not accept cancellation requests by phone.\n\n• In case of early departure or no show, the total amount of your stay will be charged and there will be no refund or credit offered.\n\nIn case you make any changes to your reservation after the cancellation period or shorten your stay, we will charge the number of nights originally booked.\n\nPlease consider the following:\n\n• We do not accept changes or cancellation requests by phone, SMS, WhatsApp or any other method that is not via email to reservations@thebespoke.com\n\n• In case of early departure, the total amount of your stay will be charged and there will be no refund or credit offered.\n\n• In case you make any changes to your reservation after the cancellation period or shorten your stay, we will charge the number of nights originally booked.\n\n• If you book at a certain rate and during the time span between your reservation date and your arrival date the price changes, both parties will respect the rate of the original reservation.\n\n• We are not responsible or liable for changes or cancellations made that relate to or arise as a result of fire, epidemics or health risks, technical problems with transport as well as flight delays due to weather or for mechanical reasons, closed or congested airports or ports or any unforeseeable or unavoidable events beyond hotel control. We highly recommend purchasing a travel insurance for any inconvenience or emergency that could prevent visiting us as planned.\n\n• If you booked on a website other than the hotel’s and need to make a change to your reservation please go through the booking agent/website that you made the initial reservation with to request changes.\n\n• A credit card fee of 10% will be retained from any refund. For refunds through bank transfers will be 5% of credit card merchant fee + $50 USD as bank charges.\n\nDAMAGE\n\nYou are liable for any damage howsoever caused to the allocated room(s) or to the hotel premises or property caused by you or any persons in your party (whether or not staying at the hotel) during your stay.\n\nThe hotel reserves the right to retain your credit card and/or debit card details and charge or debit such amounts as it shall in its sole discretion deem fit on the said card(s) to compensate or make good the loss, damage, costs or expenses incurred or suffered by hotel as a result of the aforesaid.\n\nRegardless, the hotel further reserves the right to commence legal proceedings against you without notice.\n\nRIGHT TO REFUSE ACCOMMODATION\n\nThe hotel reserves the right to refuse accommodation to you or any person(s) without any notice and terminate any booking without being liable for any refund or compensation for the following reasons:\n\n• The booking has been paid through fraudulent means\n\n• The booking has been altered by anyone other than hotel authorized agent or has been tampered with, or the booking confirmation has been defaced (in which case hotel reserves the right to retain such booking documentation)\n\n• The person checking in is not or cannot prove that he/she is the person named in the booking confirmation\n\nLIMITATION OF LIABILITY\n\n•  The hotel is responsible for providing the room(s) and add-ons stated in the booking confirmation(s) and according to these terms and conditions. We do not accept any liability for failure to provide the services contracted or any of them due to circumstances beyond our control.\n\n• To the extent permitted by law, the hotel does not accept any liability arising out of any occurrences beyond its control including but not limited to: acts of terrorism, natural disasters, flood, war, strikes, riot, theft, delay, cancellation, civil disaster, government regulations or changes in itinerary or schedule (collectively, “force majeure”).\n\n• Without affecting any statutory consumer rights or other laws that cannot be lawfully excluded or limited, hotel will not be liable for loss of any kind whatsoever arising out of, caused by, attributable to or resulting from your booking, use of the hotel website or stay at the relevant hotel even if caused or contributed to by hotel’s negligence, wrongful act/omission or breach of these terms and conditions or breach of duty or otherwise.\n\n• All activities have inherent risks to health and safety, and the hotel will not be responsible for any eventualities related to any activities or services booked through the hotel website or during your stay at a hotel.\n\n• The hotel will not be responsible for any loss or damage of property left in guest's room and/or the hotel property at all times. Guests are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injury and money/valuable belongings.\n\nPRIVACY & DATA PROTECTION\n\nThe hotel will retain all personal information you provide during booking. By making a booking with us or using the hotel website, you consent to our use and/or disclosure of your personal details to our franchisees, branches, related corporations, associates, subsidiaries, affiliates, assignees, proposed assignees, agents, commercial partners, service providers and/or any other parties engaged by us to enable or assist us in the provision of services or to exercise or enforce our rights hereunder and/or any other party as hotel may, in our sole and absolute discretion, deem necessary for the following purposes:\n\n• To process your booking and for other administrative purposes\n\n• To provide you customer support and services\n\nTo send you information on products and services, and special or promotional offers, newsletters or customer survey forms and questionnaires. You may unsubscribe from these at any time by clicking on the “unsubscribe link” on the relevant email communications.\n\nWe may also be legally obliged to disclose, and you irrevocably consent to our disclosing, your personal information to government and enforcement agencies, regulatory bodies and public authorities or as may be required by law. This may involve sending your personal information between different countries.\n\nWe will use our best endeavors to use your personal information in the manner stated herein and will not otherwise disclose your personal information without your prior written consent.\n\nCOOKIES\n\nHotel uses cookies in our webpages:\n\n• To maintain your session and required details when you browse the hotel website, during account registration and during the booking process (session cookie)\n\n• To collect website usage data for statistical/analytics purposes (analytics cookie)\n\n• To direct you to the correct landing page based on your geo-location (geo-targeting cookie)\n\nYou may instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites that you visit. Hotel website will not function properly if cookie setting is disabled.\n\nCOPYRIGHT & TRADEMARKS\n\nThe hotel website including the booking and other applications, text, graphics, designs, audio and video clips, hotel and destination information and all other content thereon are the property of hotel and/or its content suppliers.\n\nYou may use the hotel website and its content solely for personal, non-commercial and private use subject always to applicable copyright laws.\n\nAll trademarks, trade names, service marks and all other marks, whether registered or unregistered, on the hotel website are owned by or licensed to the hotel and their respective owners and may not be used, reproduced or modified without the prior written approval of hotel.\n\nDISCLAIMER\n\nThe hotel website, the services provided and all content thereon are supplied \"as is\" and \"as available\". Hotel provides no guarantee regarding the website and content.\n\nYou are solely responsible for your use thereof.\n\nWhile we will make every effort to ensure that the information on the hotel website is accurate and published in good faith. Without affecting any statutory consumer rights that cannot be lawfully excluded or limited, the hotel does not warrant or represent the accuracy of the information displayed and disclaims to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage.\n\nThe hotel will not be liable for any direct, indirect, consequential, punitive losses or damage (including without limitation loss of revenue, loss of goodwill, loss of reputation and loss of, or damage to data), arising from your use of the website.\n\nThe hotel website or the use thereof or any services purchased from the hotel website, or any errors, inaccuracies or omissions in the services or content provided howsoever caused.\n\nThe various linked sites on the hotel website allows for further link-up and interaction between guests and the said sites for promotions and other interactive mediums. The inclusion of all website links on our hotel website does not imply endorsement by the hotel of such linked sites, or any other association with their operations. These sites are outside the control of hotel. We will not be responsible for the content on the linked sites or your use thereof.\n\nGOVERNING LAWS\n\nYour contract with the hotel is governed by the laws of the country where the hotel you booked your stay with is located and any disputes shall be settled in the courts of that country.\n\nAll other matters concerning or relating to the hotel website shall be governed by the laws of Mexico and the Mexican courts shall have jurisdiction therein.\n\nCHANGES TO THESE TERMS & CONDITIONS\n\nThe hotel reserves the right to cancel, amend or vary the arrangements and content featured on the hotel website and/or change, amend, vary or add to these terms and conditions at any time without prior notice. You will be notified of any changes to these terms and conditions as made available on the hotel website. The terms and conditions hereby outlined may be subject to change.\n\nConflict between English text and other language text:\n\nIf there is any conflict or discrepancy between the English text of these terms and conditions and any translation thereof into any other language, the English text shall prevail.\n\nPRIVACY AND COOKIES\n\nA cookie is a small amount of text sent to your browser by a website you visit. It helps the website to remember information about your visit and other settings, so we can make your next visit easier and more useful to you.\n\nWe use cookies for different purposes:\n\nTechnical Cookies: We use technical cookies to show you our website, to make them function correctly and try to give you an advanced, user-friendly website.\n\nFunctional Cookies: We also use these cookies to remember your preferences and help you use our website efficiently.\n\nAnalytics Cookies: We use analytics cookies to help us to understand how visitors engage with the website. It may use a set of cookies to collect information and report website usage statistics without personally identifying individual visitors. This means we can find out what works best to improve our website.","cookies_text":"COOKIES\n\nHotel uses cookies in our webpages:\n\n• To maintain your session and required details when you browse the hotel website, during account registration and during the booking process (session cookie)\n\n• To collect website usage data for statistical/analytics purposes (analytics cookie)\n\n• To direct you to the correct landing page based on your geo-location (geo-targeting cookie)\n\nYou may instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites that you visit. Hotel website will not function properly if cookie setting is disabled.\n\nPRIVACY AND COOKIES\n\nA cookie is a small amount of text sent to your browser by a website you visit. It helps the website to remember information about your visit and other settings, so we can make your next visit easier and more useful to you.\n\nWe use cookies for different purposes:\n\nTechnical Cookies: We use technical cookies to show you our website, to make them function correctly and try to give you an advanced, user-friendly website.\n\nFunctional Cookies: We also use these cookies to remember your preferences and help you use our website efficiently.\n\nAnalytics Cookies: We use analytics cookies to help us to understand how visitors engage with the website. It may use a set of cookies to collect information and report website usage statistics without personally identifying individual visitors. This means we can find out what works best to improve our website."},"copyright_text":"© 2026 NAMRON Hospitality","extras":[{"id":"our-hotels-mexico","heading":"México","layout":"links","items":[{"id":"our-hotels-mexico--la-valise-tulum","label":"LA VALISE, Tulum","href":"https://www.lavalisetulum.com/","new_tab":true,"image_url":null,"text":""},{"id":"our-hotels-mexico--la-valise-mexico-city","label":"LA VALISE, Mexico City","href":"https://www.lavalisecdmx.com/","new_tab":true,"image_url":null,"text":""},{"id":"our-hotels-mexico--la-valise-san-miguel-de-allende","label":"LA VALISE, San Miguel de Allende","href":"https://www.lavalisesma.com/","new_tab":true,"image_url":null,"text":""},{"id":"our-hotels-mexico--la-valise-mazunte","label":"LA VALISE, Mazunte","href":"https://www.lavalisemazunte.com/","new_tab":true,"image_url":null,"text":""},{"id":"our-hotels-mexico--la-valise-los-cabos","label":"LA VALISE, Los 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that isn't answered here, the concierge will answer before you arrive.","hero_media":null,"blocks":[],"groups":[{"category":"booking_and_reservations","label":"Booking & Reservations","items":[{"faq_id":"01M2WYFN5M3PA2EBW26YMNKR8F","slug":"deposit","category":"booking_and_reservations","question":"Is a deposit required to book?","answer":"Depending on the rate selected during the booking process, a deposit is collected according to the conditions indicated in that rate's policy. By completing the booking you certify that you are the cardholder and authorize us to charge your card with the amount due at that time. All non-refundable rates are collected in full upon booking.","priority":50,"tags":[]},{"faq_id":"01M2WYFPZQEHY81T0J4JYQVRA5","slug":"cancellation-policy","category":"booking_and_reservations","question":"What is your cancellation policy?","answer":"We are a small, privately-owned, referral-driven hotel and have a strict cancellation policy. Depending on the rate selected during booking, a penalty fee applies according to that rate's conditions. All cancellations must be made by email to reservations@thebespoke.com — we do not accept cancellation requests by phone, SMS or WhatsApp. In case of early departure or no-show, the total amount of your stay is charged with no refund or credit. If you change your reservation after the cancellation period or shorten your stay, the nights originally booked are charged. A credit card fee of 10% is retained from any refund; refunds by bank transfer carry a 5% merchant fee + $50 USD in bank charges. We highly recommend purchasing travel insurance.","priority":49,"tags":[]},{"faq_id":"01M2WYFRWBEW9P6P3E8H83BMCK","slug":"non-refundable-rates","category":"booking_and_reservations","question":"Can I change or cancel a non-refundable rate or package?","answer":"No. Non-refundable rates and packages do not allow changes or cancellations at any time, and the total cost of all room nights including taxes is charged when the reservation is made.","priority":48,"tags":[]},{"faq_id":"01M2WYFTPGATKT6M9NEGZA2D0Z","slug":"change-reservation","category":"booking_and_reservations","question":"Can I change my reservation?","answer":"A change of guest name is allowed if made three full days or more before check-in. No changes to stay dates, room category or duration of stay may be made, but you may cancel the booking and make a new one, subject to availability and the cancellation terms. If the price changes between your reservation date and arrival, both parties respect the rate of the original reservation. If you booked through another website or agent, please request changes through them.","priority":47,"tags":[]},{"faq_id":"01M2WYFWPXP6QAPSTB0HWBJ0ZP","slug":"group-bookings","category":"booking_and_reservations","question":"What is the policy for group bookings and buyouts?","answer":"Our standard policy applies to bookings of up to 3 residences. For 4 residences, the full amount is collected 30 days before arrival and cancellation is free until 30 days before arrival (100% afterwards). For 5 residences, the full amount is collected 60 days before arrival and cancellation is free until 60 days before arrival (100% afterwards). For 6 to 7 residences, a 50% deposit is required with the balance due 30 days before arrival; cancellations before 30 days prior to arrival incur a 50% fee and 100% within 30 days. A reservation of 8 residences is considered a buyout and requires a special contract with separate rates and policies.","priority":46,"tags":[]},{"faq_id":"01M2WYFYRZAVRH9PZG1QX3DNRD","slug":"valid-booking-sources","category":"booking_and_reservations","question":"Where can I book safely?","answer":"The only valid booking sources are the links on our website www.thebespoke.com and our official OTA profiles — please verify with our Reservations Department at reservations@thebespoke.com if in doubt. Any other booking source is invalid; the hotel reserves the right to refuse reservations from unauthorized sites and is not responsible for any damage caused by them.","priority":45,"tags":[]},{"faq_id":"01M2WYG0JR2ZX98NZS3JN1RWSX","slug":"rainy-day-refund","category":"booking_and_reservations","question":"What is the Rainy Day Refund Guarantee?","answer":"We have teamed up with Sensible Weather to offer a rainy-day guarantee. After booking, add the Weather Guarantee through the link in your booking confirmation email. Sensible Weather tracks the forecast for your dates: if the morning forecast predicts rain during daytime (usually 8 am – 8 pm) and the forecast confirms it rained, you automatically receive a refund of up to your full room night cost, depending on the severity — paid within 3 days via PayPal, Venmo or bank transfer, with no claim to file. Sensible Weather terms apply, and an offer may not be available if poor weather is already forecast at the time of booking.","priority":44,"tags":[]},{"faq_id":"01M2WYG4B3ZGR9VQEVKDH5WAMM","slug":"direct-booking-offers","category":"booking_and_reservations","question":"Do you have special offers for booking direct?","answer":"We publish seasonal preferred rates for guests who book directly on www.thebespoke.com, typically with a minimum stay of three nights. Offers are valid for new bookings only, cannot be combined with other promotions, and are subject to availability.","priority":42,"tags":[]}]},{"category":"check_in","label":"Check-in","items":[{"faq_id":"01M2WYF49XMMJ48ZJVP6MT6M67","slug":"check-in-check-out-times","category":"check_in","question":"What are the check-in and check-out times?","answer":"Check-in is after 3:00 pm and check-out is at 12:00 pm. Online check-in is available and the reception is open 24/7.","priority":58,"tags":[]},{"faq_id":"01M2WYF778EE7WNQFCY22ADDX9","slug":"early-check-in","category":"check_in","question":"Can I check in early?","answer":"Arriving early? We'll do our very best to accommodate you, based on availability — please let us know in advance. If we can't, we'll gladly stow your luggage safely and securely while you enjoy our beachfront property.","priority":57,"tags":[]},{"faq_id":"01M2WYFBCKB131GGX07MA9V6MX","slug":"check-in-requirements","category":"check_in","question":"What do I need to check in?","answer":"Guests must be 18 years or older to check in, with a valid government-issued photo ID (passport or driver's license) and the corresponding credit card. You must present the physical credit card used to pay for the reservation; if the original card is unavailable you will need to provide a new card for payment and the previous charge will be cancelled. The cardholder will be asked to sign a registration card with a payment authorization. Please also have your booking confirmation at hand.","priority":55,"tags":[]},{"faq_id":"01M2WYFDGMFMC0V44R9NW6XN6M","slug":"no-show","category":"check_in","question":"How long will you hold my residence if I arrive late?","answer":"Booked residences are held until 9:00 am the day after the scheduled check-in date. After that, the booking is deemed cancelled as a no-show, the residence may be released, and no refund is provided. If your arrival is scheduled outside concierge hours (7:30 am – 11:00 pm), let us know — reception is open 24/7 and someone from our team will be available to assist you.","priority":54,"tags":[]}]},{"category":"check_out","label":"Check-out","items":[{"faq_id":"01M2WYF98W47CA6HYY2BFSASJE","slug":"late-check-out","category":"check_out","question":"Can I have a late check-out?","answer":"Need that extra hour of sleep? Depending on hotel occupancy, we are happy to extend a late check-out free of charge until 2:00 pm so you may continue to enjoy the property. Should you wish to stay longer, between 2:00 pm and 3:00 pm, an additional charge of $100 USD + taxes applies. Late check-out is upon availability on a first-come, first-served basis.","priority":56,"tags":[]}]},{"category":"rooms","label":"Rooms","items":[{"faq_id":"01M2WYG65QV6H0CRMD5ARDB5HV","slug":"residence-types","category":"rooms","question":"What types of residences do you offer?","answer":"Our 22 residences range from a one-bedroom apartment to four-bedroom villas: garden view, partial ocean view, ocean view and oceanfront homes, including two-story penthouses with private rooftop terraces. Each has a spacious living room, a fully equipped kitchen and private terraces, and most have a private plunge pool. Sizes run from 103 sqm (1,116 sqft) to 366 sqm (3,948 sqft), sleeping 2 to 8 guests.","priority":41,"tags":[]},{"faq_id":"01M2WYG8254Q4CJNPATDJBJG8P","slug":"in-residence-amenities","category":"rooms","question":"What is included in every residence?","answer":"Every residence offers 24/7 air conditioning, king-size beds, a fully equipped kitchen, spacious living areas, free Wi-Fi, an in-room safe, hairdryers in every bathroom, and purified drinking water. A personal concierge service is at your disposal.","priority":40,"tags":[]},{"faq_id":"01M2WYGA1YTVK9B82KZY2YZPAK","slug":"kitchens","category":"rooms","question":"Do the residences have kitchens?","answer":"Yes — every residence has a fully equipped kitchen, and the Aqua Villa adds a chef's kitchen and a fully stocked indoor bar. For safety, guests may not bring their own electrical appliances for heating or cooking. Meals from our restaurant can also be served in your residence or on your terrace.","priority":39,"tags":[]},{"faq_id":"01M2WYGBZVXMGT61SS2XZJZCC1","slug":"private-plunge-pools","category":"rooms","question":"Which residences have a private plunge pool?","answer":"Most of them. Ground-level garden and partial ocean view residences have a plunge pool on the terrace or patio; the oceanfront residences have an oceanfront plunge pool; and the penthouses have a plunge pool on their private rooftop terrace. Selene, Monsoon, Canopy and Lotus have private terraces without a plunge pool.","priority":38,"tags":[]},{"faq_id":"01M2WYGDRPV142DV01NBXTPWVV","slug":"lock-off-bedrooms","category":"rooms","question":"What is a lock-off bedroom?","answer":"Several of our larger residences — such as Calypso, Aqua Villa, Verdant, Palm and Monsoon — include a lock-off bedroom: a bedroom with its own private bathroom and entrance (some with a private terrace, plunge pool or kitchenette), ideal for grandparents, friends or older children who want extra independence.","priority":37,"tags":[]},{"faq_id":"01M2WYGFPC7DPAHK234VNMJVVR","slug":"air-conditioning","category":"rooms","question":"Is there air conditioning?","answer":"Yes, all residences have air conditioning available 24/7. To help us keep the property as environmentally friendly as possible, we kindly ask guests to use the A/C from 6:00 pm to 9:00 am and to turn off lights when leaving.","priority":36,"tags":[]},{"faq_id":"01M2WYGHJ3W092J61HRMK8J4EC","slug":"drinking-water","category":"rooms","question":"Can I drink the tap water?","answer":"The tap water on site is non-drinkable. We provide drinkable water in small containers next to the sink in your bathroom; it comes from an on-site well, is purified through filtering and then passed through UV light.","priority":35,"tags":[]},{"faq_id":"01M2WYGKABZDVYB0QC02Y597RK","slug":"electricity","category":"rooms","question":"Do I need a power adaptor?","answer":"The electricity supply is 115V 60Hz, the same as in the US and Canada, with the same wall plug type.","priority":34,"tags":[]}]},{"category":"amenities","label":"Amenities","items":[{"faq_id":"01M2WYGVAX7Y66PTAM41TJ717A","slug":"beach-club","category":"amenities","question":"Is the beach club private?","answer":"Yes. The Bespoke's private beach club is reserved for our guests — a beachfront space with cabanas and daybeds, modern Mexican fusion cuisine and signature cocktails. Reserve through the concierge at concierge@thebespoke.com. Visitors can also access Bespoke with the Local Day Pass.","priority":30,"tags":[]},{"faq_id":"01M2WYGX7TK276TF5PFRSD592G","slug":"day-pass","category":"amenities","question":"Do you offer a day pass?","answer":"Yes. The Local Day Pass ($1,500 MXN per person, daily 8:00 am – 7:00 pm) lets you move freely between three Namron hotels in Tulum — Radhoo, Encantada and Bespoke. It includes a welcome cocktail, $1,500 MXN in food & beverage credit valid at all three, towel service, loungers, pools and beachfront access, 20% off treatments at La Valise Spa, 20% off additional F&B and 10% off at La Valise Boutique. Reserve with any of our concierges at least 12 hours in advance.","priority":29,"tags":[]},{"faq_id":"01M2WYGZ4JYEHQA0KC5F29B7CY","slug":"beach-swimming","category":"amenities","question":"Is the beach swimmable?","answer":"Yes. Tankah Bay has calm, swimmable turquoise water protected by a coral reef just 200 meters offshore — perfect for morning snorkels or leisurely floats.","priority":28,"tags":[]},{"faq_id":"01M2WYH41KC8N657KT5RXZ75TJ","slug":"pools","category":"amenities","question":"Are there swimming pools?","answer":"Yes. A long central pool runs between the residences and gardens to a beachfront infinity pool, with daybeds, loungers and towel service — and most residences have their own private plunge pool.","priority":26,"tags":[]},{"faq_id":"01M2WYH5XC0FBYGJ0406F75FKN","slug":"gym","category":"amenities","question":"Is there a gym?","answer":"Yes, there is a fully equipped on-site gym for guests, with power racks, free weights, cable machines and treadmills.","priority":25,"tags":[]},{"faq_id":"01M2WYH7RH8XGM2MHFZDP44ZNT","slug":"spa","category":"amenities","question":"Do you have a spa?","answer":"Spa treatments and massages are offered within the comfort of your residence, from our “Phases of You” menu: massages from $165 USD (60 min), facials at $175 USD and body wraps from $250 USD, with a hot-stones add-on for $35 USD. A dedicated on-site spa is coming soon; meanwhile guests are also welcome at our sister property's La Valise Spa in the Tulum hotel zone, 11 miles (17.8 km) away. Book through the concierge at concierge@thebespoke.com.","priority":24,"tags":[]},{"faq_id":"01M2WYH9N0DVX4HRCQ1TY62QCH","slug":"spa-cancellation","category":"amenities","question":"What is the spa cancellation policy?","answer":"Please be ready 10 minutes before your appointment; up to 15 minutes of leeway is allowed and is deducted from your service. Changes or cancellations require at least 12 hours' notice — with less notice, 50% of the service value is charged. Non-guests pay a 50% deposit to confirm the reservation. We do not provide services to individuals under the influence of drugs or alcohol.","priority":23,"tags":[]},{"faq_id":"01M2WYHBK4QTASE7658R5FCNZ2","slug":"yoga-and-ceremonies","category":"amenities","question":"Do you offer yoga or ceremonies?","answer":"Yes. Private yoga and breathwork classes are led by Samadhi Studio's instructors — Ashtanga, Vinyasa Flow, Gannon Power Vinyasa, Restorative Flow and Pranayama Meditation — customized to your level. Ceremonies include pre-Hispanic sound healing, cacao, forgiveness, chakra harmonizing, a 2-hour mud ritual, couples lunar and fire ceremonies, a Mayan wedding ceremony, temazcal healing, Akashic Records readings and Human Design.","priority":22,"tags":[]},{"faq_id":"01M2WYHDEFSK57JWM6N0T4PBW5","slug":"tours","category":"amenities","question":"What tours and experiences can you arrange?","answer":"Our concierge arranges expeditions such as the Muyil Adventure, yacht sailing, snorkeling expeditions, Tulum Ruins + Underground River, Chichén Itzá & Valladolid, Cobá Jungle & Monkey Reserve, a Sian Ka'an sunset canal ride, the Aquatic Sanctuary by paddleboard or kayak, and the Xibalba ATV tour — plus a private dining experience by the sea and a mezcal tasting workshop for two with Nakawé Mezcal. Two five-day programs, Of Spirit Week and Culture Lab Week, combine them.","priority":21,"tags":[]},{"faq_id":"01M2WYHFBFA80MY053B9VHFK54","slug":"concierge-hours","category":"amenities","question":"When is the concierge available?","answer":"The reception is open 24/7. Our concierge is available every day between 7:30 am and 11:00 pm to assist you with planning anything in and around Tulum and Playa del Carmen. Our security guards are always present to assist you when the concierge team is off duty. Concierge: concierge@thebespoke.com · +52 984 105 4007 (WhatsApp).","priority":20,"tags":[]},{"faq_id":"01M2WYHH8SFSZ9JDWMSAEPQEB6","slug":"wifi","category":"amenities","question":"Is Wi-Fi available?","answer":"Yes, free Wi-Fi is available throughout the property.","priority":19,"tags":[]}]},{"category":"dining","label":"Dining","items":[{"faq_id":"01M2WYGNB8BR6NT7Z343JTHE9E","slug":"restaurant","category":"dining","question":"Is there a restaurant on property?","answer":"Yes. Ícaro, our signature restaurant, is open every day from 8:00 am to 7:45 pm (lunch is served 12:00 – 5:00 pm), with a menu mixing traditional Mexican, Mayan and international dishes. Our private beach club also serves modern Mexican fusion cuisine and signature cocktails, and we can bring meals to your residence or terrace. Tables at Ícaro can be booked on OpenTable.","priority":33,"tags":[]},{"faq_id":"01M2WYGQH1ZC0G7CQA2SA6YR22","slug":"dietary-requirements","category":"dining","question":"Can you accommodate dietary requirements?","answer":"Many of our guests eat gluten- or dairy-free, and we are happy to accommodate any dietary requirement. The Ícaro menu marks vegan and gluten-free dishes. Please let us know upon your reservation so we can assist you better.","priority":32,"tags":[]},{"faq_id":"01M2WYGSE2FKW1SC9Q7HW7XPYS","slug":"room-service","category":"dining","question":"Do you offer room service?","answer":"Yes — we can bring meals from our restaurant to be enjoyed in your residence or on your terrace.","priority":31,"tags":[]}]},{"category":"payment_and_billing","label":"Payment & Billing","items":[{"faq_id":"01M2WYFFG442310PY8SERY0Y0K","slug":"incidentals-hold","category":"payment_and_billing","question":"Is there a security deposit at check-in?","answer":"A pre-authorization of $150 USD per night is held on your credit card at check-in as a guarantee for any incidentals during your stay. It is released within 24 hours after check-out.","priority":53,"tags":[]},{"faq_id":"01M2WYFHCCJHQ1VD80QWGR6FZV","slug":"taxes-and-fees","category":"payment_and_billing","question":"What taxes and fees apply to the rates?","answer":"All prices are quoted in U.S. dollars. Rates and fees are subject to a 21% hospitality tax (16% VAT and 5% lodging tax), a destination fee of $30 USD per night, and an environmental fee of $3.2 USD per night.","priority":52,"tags":[]},{"faq_id":"01M2WYFK70B9RDR12XZMDNDN2E","slug":"payment-methods","category":"payment_and_billing","question":"Which payment methods do you accept?","answer":"We accept all major credit cards — Visa, Mastercard and American Express. We do not accept checks. Bespoke is a cash-free hotel: payments at our restaurant and at check-out can be made with credit or debit cards, or charged to your room balance.","priority":51,"tags":[]},{"faq_id":"01M2WYHYM0AX7WHYFNJWXHT8XQ","slug":"cash-and-atms","category":"payment_and_billing","question":"Do I need cash in Tulum?","answer":"Before you travel, let your bank and credit card company know your plans. Tulum predominantly operates on a cash basis, so having cash on hand is advisable. Use ATMs affiliated with reputable banks such as Chedraui, HSBC or Scotiabank in the Pueblo, and avoid ATMs on the Beach Road. At Bespoke itself we are cash-free.","priority":13,"tags":[]}]},{"category":"parking_and_transport","label":"Parking & Transport","items":[{"faq_id":"01M2WYHP2AARX65RB0CCQRZ9EA","slug":"getting-there","category":"parking_and_transport","question":"How do I get to Bespoke?","answer":"Bespoke is located 70 miles south of Cancún. From Cancún airport, Highway 307 — a wide, two-lane highway — runs south through Playa del Carmen all the way to Caleta Tankah. You can rent a car at the airport, take a taxi or shuttle from outside the arrivals area (agree on the fare and confirm the destination in advance), or let us arrange a private transfer.","priority":17,"tags":[]},{"faq_id":"01M2WYHRBF8ME4FYV18TW88K0N","slug":"airport-transfers","category":"parking_and_transport","question":"Can you arrange airport transfers?","answer":"Yes. We arrange private transportation from Cancún or Tulum International Airport at an additional cost, one-way or round-trip. We usually book these between 30 days and 24 hours prior to arrival — please contact reservations@thebespoke.com.","priority":16,"tags":[]},{"faq_id":"01M2WYHTWQ8ZY06Y7X3YMWMK27","slug":"parking","category":"parking_and_transport","question":"Is there parking?","answer":"Yes, private parking is available at the hotel.","priority":15,"tags":[]},{"faq_id":"01M2WYHWSDJ9RKSBAW475XZ136","slug":"taxis","category":"parking_and_transport","question":"Is it easy to get taxis?","answer":"It is safe to take a taxi to go anywhere, and you can hail one on the street. However, we are always happy to coordinate your transportation, as a way to avoid discrepancies in the fares some drivers may charge.","priority":14,"tags":[]}]},{"category":"family_and_children","label":"Family & Children","items":[{"faq_id":"01M2WYJ11YSJGHZPTN9FG9ANNR","slug":"children","category":"family_and_children","question":"Are children welcome?","answer":"Yes — children of all ages are welcome. Bespoke is a kid-friendly environment designed for families, with multi-bedroom residences, kitchens, bunk and trundle beds in select residences, and calm, swimmable water.","priority":12,"tags":[]}]},{"category":"pets","label":"Pets","items":[{"faq_id":"01M2WYJ305M4J3F8MSP271MD83","slug":"pets","category":"pets","question":"Are pets allowed?","answer":"We love pets almost as much as we love kids, but unfortunately pets have to stay at home during your visit — they are not allowed on the property.","priority":11,"tags":[]}]},{"category":"smoking","label":"Smoking","items":[{"faq_id":"01M2WYJ5QZQZYA2V942TPR2ZWR","slug":"smoking","category":"smoking","question":"What is your smoking policy?","answer":"We do not allow smoking on hotel premises, including residences, private patios and balconies; there is a designated smoking area in front of the hotel. A $200 USD deep-cleaning fee applies for smoking in non-smoking areas.","priority":10,"tags":[]}]},{"category":"local_area","label":"The Neighborhood","items":[{"faq_id":"01M2WYH0ZH3NK8AJWXJBPF7RJJ","slug":"sargassum","category":"local_area","question":"Is there seaweed (sargassum) on the beach?","answer":"Sargassum has been recurrently affecting many parts of the world, including the Mexican Caribbean. Its blooming and migration is a natural process, so we cannot know which days our beach will have more, less, or none at all. We have a dedicated team working daily to remove and dispose of the seaweed so our guests can still enjoy the beach, and we take part in the coast-wide initiative between academics, government and the private sector to find durable solutions. Tulum's magic is owed to much more than its beaches: cenotes, lagoons, Mayan ruins and a growing food scene await.","priority":27,"tags":[]},{"faq_id":"01M2WYJAWR934C3HT85J00PQT7","slug":"safety","category":"local_area","question":"Is the area safe?","answer":"Safety in the Tulum area and Tankah Bay is not an issue: there is a lot of surveillance by local police as well as private security companies, and you can walk at night on the street or the beach without worries. We also have our own on-site security guards who are always looking out for the safety of the hotel and our guests.","priority":8,"tags":[]},{"faq_id":"01M2WYJD5P98XX3A7XGMC6QBNN","slug":"health","category":"local_area","question":"Is there a doctor or hospital nearby?","answer":"We know a good doctor who can come to the hotel for personal appointments within 30 minutes depending on traffic, or up to 1 hour during high season (December – January). The closest hospital, CostaMed at 307 Boca Paila Road, is approximately 13 km from the hotel — about 30 minutes, up to 1 hour in high season.","priority":7,"tags":[]},{"faq_id":"01M2WYJFV1F7KBHFA6HH5ZYHE5","slug":"weather","category":"local_area","question":"What is the weather like?","answer":"January–March (high season): high 60s to high 80s °F (20–32 °C), slight chance of rain. April–June: high 80s (27–32 °C) with increased humidity. July–October is our rainy season — strong rain is common but usually lasts only a few minutes a day, and the sun comes out for several hours; we have umbrellas to walk around. November–December: low 80s °F (26–28 °C) as hurricane season ends.","priority":6,"tags":[]},{"faq_id":"01M2WYJK5QM8SDZABESXF7H0K4","slug":"wildlife","category":"local_area","question":"Will I see wildlife at the hotel?","answer":"Our hotel is located in a protected natural area of Tulum, where wildlife is part of the surrounding ecosystem. You may occasionally encounter animals around the property — please admire them from a safe distance and refrain from feeding or approaching them. The hotel is not responsible for accidents, injuries or damages resulting from interactions with wildlife.","priority":5,"tags":[]}]},{"category":"sustainability","label":"Sustainability","items":[{"faq_id":"01M2WYJNF9RHBCJP27ATWZNMKA","slug":"sustainability","category":"sustainability","question":"What are your sustainability practices?","answer":"Bespoke has been certified as a Zero Waste Establishment since 2023 and is part of The Tulum Pledge. We provide reef-safe sunscreen and after-sun lotion, prohibit single-use plastic, keep night lighting minimal for nesting turtles, offer bikes, source ingredients from Mestiza de Indias — a regenerative, pesticide-free farm in Yucatán — and are guardians of LADLE, a local NGO supporting indigenous children.","priority":4,"tags":[]},{"faq_id":"01M2WYJQPVDBW2KCAABVP86D9W","slug":"mindfulness","category":"sustainability","question":"How can I help during my stay?","answer":"We ask our guests to be mindful of flora and fauna and the use of natural resources: please throw toilet paper in the trash cans, turn off lights, use the A/C only from 6:00 pm to 9:00 am, reuse towels, tell us when you want your bedsheets changed, and switch your phone to silent mode to respect Tulum's tranquility.","priority":3,"tags":[]}]},{"category":"loyalty","label":"Loyalty","items":[{"faq_id":"01M2WYG2DGY9HNSTFC4KZ2SK03","slug":"namron-rewards","category":"loyalty","question":"Do you have a loyalty program?","answer":"Yes. Register for Namron Rewards, the membership program of Namron Hospitality, and enjoy exclusive benefits with your direct booking, such as a welcome amenity, early check-in and late check-out (subject to availability upon arrival).","priority":43,"tags":[]}]},{"category":"misc","label":"General","items":[{"faq_id":"01M2WYF0CKDVTFY6NM59MEBX2J","slug":"what-is-bespoke","category":"misc","question":"What is Bespoke?","answer":"Bespoke is an exclusive and intimate sanctuary on Tankah Bay, about ten minutes from Tulum — a collection of 22 architecturally acclaimed private residences, from one to four bedrooms, that combine the warmth of a true home with the refined comforts of a boutique hotel. It is designed for families and friends to come together, with a private beach, a coral reef 200 meters offshore, swimming pools, our signature restaurant Ícaro and a private beach club. Bespoke is a member of Small Luxury Hotels of the World and is operated by Namron Hospitality.","priority":59,"tags":[]},{"faq_id":"01M2WYHM5RES5V261F49NXQBJY","slug":"communication","category":"misc","question":"Will my cell phone work?","answer":"We recommend calling your carrier to get an international plan before you arrive, or turning off cellular and data roaming and push notifications to avoid charges. We suggest using WhatsApp — there is Wi-Fi in most places but not always cell service.","priority":18,"tags":[]},{"faq_id":"01M2WYJ869MXPJBK9E73STJM1C","slug":"drones","category":"misc","question":"Can I fly a drone?","answer":"The operation of drones is prohibited within the boundaries of the property and the airspace above it, for both commercial filming and recreational use, unless conducted for authorized events.","priority":9,"tags":[]},{"faq_id":"01M2WYJT97G2VTTZ50QXNZJF14","slug":"events-and-weddings","category":"misc","question":"Can I host a wedding or private event at Bespoke?","answer":"Yes. Bespoke and its residences can host and accommodate weddings, celebrations and retreats, including full buyouts, with Namron Hospitality's in-house events team — and a Mayan wedding ceremony guided by a shaman can be arranged between jungle and sea. Contact events@namronhospitality.com or use the event request form on our website.","priority":2,"tags":[]},{"faq_id":"01M2WYJWGV1QZTNHPW329Q9K91","slug":"contact","category":"misc","question":"How can I contact the hotel?","answer":"Reservations: reservations@thebespoke.com · +1 386 492 0570. Concierge: concierge@thebespoke.com · +52 984 105 4007 (phone and WhatsApp). Press and media: press@namronhospitality.com. Events: events@namronhospitality.com. Address: Tankah 3 M3 L-1 y 2, 77776 Cdad. Chemuyil, Tulum, Q.R.","priority":1,"tags":[]}]}],"total":59},"device_layered":true}